Report-ID: 401721266
Dear all,
I receive the attached error message on my machine. The library can be synchronized, but the PDF-files can not be downloaded.
Everything works fine on my Mac and on a Windows10 machine in the Azure-cloud. I think the problem is related to our company IT-infrastructure/security policy. I also talked to the guys there and they recommended me to change the following settings:
network.automatic-ntlm-auth.trusted-uris
network.negotiate-auth.trusted-uris
security.enterprise_roots.enabled
network.proxy.autoconfig_url
network.proxy.http
network.proxy.http_por
Unfortunately it did not fix the problem. According to the IT-guy, the traffic is not blocked. Am I missing further things, that have to be changed in the setup?
Thank you for taking the time to look into my problem.
Best wishes,
Patrick
----------------------------------------------------------
JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/HGYVQSM5" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/IWA329DC failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/IWA329DC" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/JFX7X476 failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/JFX7X476" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/LVPTJ2KR failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/LVPTJ2KR" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/MMUCSRHH failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/MMUCSRHH" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/N9TG9RJN failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/N9TG9RJN" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/P3UVIKTI failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/P3UVIKTI" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/PJYK9K2R failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/PJYK9K2R" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/PPHX2NKC failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/PPHX2NKC" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/RC5AP636 failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/RC5AP636" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/TCBYQ9XR failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/TCBYQ9XR" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/UA4BSZ2W failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/UA4BSZ2W" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/WQ7CD3G3 failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/WQ7CD3G3" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
version => 5.0.77, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.77, extensions => Zotero LibreOffice Integration (5.0.20.SA.5.0.77, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.77, extension), Shockwave Flash (32.0.0.101, plugin)
I receive the attached error message on my machine. The library can be synchronized, but the PDF-files can not be downloaded.
Everything works fine on my Mac and on a Windows10 machine in the Azure-cloud. I think the problem is related to our company IT-infrastructure/security policy. I also talked to the guys there and they recommended me to change the following settings:
network.automatic-ntlm-auth.trusted-uris
network.negotiate-auth.trusted-uris
security.enterprise_roots.enabled
network.proxy.autoconfig_url
network.proxy.http
network.proxy.http_por
Unfortunately it did not fix the problem. According to the IT-guy, the traffic is not blocked. Am I missing further things, that have to be changed in the setup?
Thank you for taking the time to look into my problem.
Best wishes,
Patrick
----------------------------------------------------------
JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/HGYVQSM5" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/IWA329DC failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/IWA329DC" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/JFX7X476 failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/JFX7X476" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/LVPTJ2KR failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/LVPTJ2KR" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/MMUCSRHH failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/MMUCSRHH" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/N9TG9RJN failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/N9TG9RJN" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/P3UVIKTI failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/P3UVIKTI" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/PJYK9K2R failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/PJYK9K2R" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/PPHX2NKC failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/PPHX2NKC" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/RC5AP636 failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/RC5AP636" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/TCBYQ9XR failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/TCBYQ9XR" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/UA4BSZ2W failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/UA4BSZ2W" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
[JavaScript Error: "Download request 3/WQ7CD3G3 failed"]
[JavaScript Error: "Zotero-File-Modification-Time header not set in file request for 3/WQ7CD3G3" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 109}]
version => 5.0.77, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 5.0.77, extensions => Zotero LibreOffice Integration (5.0.20.SA.5.0.77, extension), Zotero Word for Windows Integration (5.0.14.SA.5.0.77, extension), Shockwave Flash (32.0.0.101, plugin)
If you provide a Debug ID (different from a Report ID) for a sync attempt that triggers the error, we might be able to tell you more, but this will likely be something they'll need to fix.
The Debug ID for this problem is: D1223779778