Error Code 1640293509: Zotero Connector and Word Processor not working

anushka19
Error Code 1640293509: Zotero Connector and Word Processor not working

Every time I try to add a citation on Google Docs or MS Word, a message box pops up saying "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?" The troubleshooting instructions aren't working either. I tried reintsalling Zotero, that didn't work either.

I had Zotero before this, however my computer's hard disk got corrupt and had to be changed. Post that, I installed all applications again. I lost everything I had in the Zotero library (although I had logged in and regularly synced it).

The new Zotero isn't working when it comes to directly adding citations and bibliography. I have to generate bibliography in-app and then copy it. PLEASE HELP!
  • dstillman
    Let's focus on Word first. Can you provide a Report ID after getting the error in Word?

    Does it work in a new document?
  • anushka19
    The report ID is 1640293509. No, it doesn't work in new documents either.
  • dstillman
    Could we see a Debug ID (different from a Report ID) for an attempt to insert a citation into a new Word document, after restarting both Zotero and Word?

    Also, what exact Word version?
  • anushka19
    edited October 10, 2019
    So I restarted my computer (I had done this before too) and seems like the Word Connector is now working in a new document. It is also working in the older document. Miraculously it is working in the Google Doc as well. I'm grateful but confused?

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.