An error occurred while saving this item. See Troubleshooting Translator Issues for more information
Hi.
My name is Nuno,
I’ve been using zotero for a long time.
Today I tried to connect zotero with EBSCO host search, as i’ve already done before without any problem.
But today i’ve the same problem for a lot of times:
#An error occurred while saving this item. See Troubleshooting Translator Issues for more information.
How can I fix it?
I’ve the last version of zotero 5.0
I've the right connector
I can do the same in other search database like cochrane.
How can i update my zotero definitions to be able to use it on EBSCO host?
Please, help me,
My name is Nuno,
I’ve been using zotero for a long time.
Today I tried to connect zotero with EBSCO host search, as i’ve already done before without any problem.
But today i’ve the same problem for a lot of times:
#An error occurred while saving this item. See Troubleshooting Translator Issues for more information.
How can I fix it?
I’ve the last version of zotero 5.0
I've the right connector
I can do the same in other search database like cochrane.
How can i update my zotero definitions to be able to use it on EBSCO host?
Please, help me,
At my organization, we have the same problem since February 2017. Using Zotero plug-in in Chrome with EBSCOhost was working fine until this moment. When I am in EBSCOhost, the error message that is displayed says this: "Saving to [the name of my file in Zotero]... An error occurred while saving with EBSCOhost. Attempting to save using DOI. An error occurred while saving this item. See Troubleshooting Translator Issues for more information." I read this page and others, but without finding a solution. I read that EBSCO's folder is cited in 'Translators with Major Issues' (https://www.zotero.org/support/known_translator_issues), but the problem I am talking about is not related to the folder: it is occurring in the main results page.
I have just sent an error report (ID: 421370479) from Chrome's Zotero plugin 'Options > Advanced'. It seems that there is a 'JavaScript Error'.
Does somebody know how to fix this?
Thank you!
I have just tested each one of those 11 databases, and the same problem occur if I select all citations. If I select only some of them, I can export directly in Zotero as usual. I searched TI "public health". Here is the link of one citation from ERIC: http://search.ebscohost.com/login.aspx?direct=true&db=eric&AN=ED579386&lang=fr&site=ehost-live
In fact, after the error message ("Saving to [the name of my file in Zotero]... An error occurred while saving with EBSCOhost. Attempting to save using DOI. An error occurred while saving this item. See Troubleshooting Translator Issues for more information."), the usual window with all citations opens, but nothing goes in Zotero even if then, it seems to be working again.
I'm understanding your post so that only bulk import fails? Could we focus on ERIC because that's simple and I have it working here? So you select just ERIC, search for public health, and get around 9700 search results?
Are we seeing the same so far? Then you select how many at once to import?
Search: TI "public health"
Results: 637
Display - Number of citations per page: 50
Chrome > Zotero plugin > file icon > 'Select All' [50] > 'OK' > error message (troubleshooting...) > after, even when the citations are displayed in the usual window related to Zotero, none are exported in Zotero
Once the bug has occurred, it stays even if I choose only one citation instead of 'All'. I have to close EBSCOhost and search again. Then...:
Chrome > Zotero plugin > file icon > I only choose 5 citations (instead a bulk import of 50 with 'Select All') > the usual window related to Zotero is there > all 5 are exported in Zotero
query=(bird+OR+avian+OR+ornitholog*)+AND+(urban+OR+city+OR+cities+OR+metropolitan+OR+cosmopolitan)+AND+(invasive+OR+non-native+OR+nonnative+OR+exotic+OR+alien+OR+non-indigenous+OR+nonindigenous+OR+introduced+OR+naturalized+OR+naturlised)
An error occurred while saving this item. See Troubleshooting Translator Issues for more information.
Please help me to fix the same
Please also read large-scale imports from databases.