"Zetero" no respond when i try to online

data-r · June 12, 2019

1.open firefox and use "Zotero Connector" before i open Zotero
2.Zetero no respond
3.restart computer and open Zetero > no respond
4.del "firefox Zotero Connector" and restart again > no respond
5.update "Zotero" to 5.0 > no respond

How can i solve it T_T

dstillman · June 12, 2019

You'll need to explain what you mean by "no respond".

https://www.zotero.org/support/reporting_problems

dstillman · June 12, 2019

If you're saying that you're clicking the Save to Zotero button in your browser and nothing is happening, what browser and browser is this? Can you provide a Report ID from the Zotero Connector?

If you're getting a message about Zotero not being available, see https://www.zotero.org/support/kb/connector_zotero_unavailable

data-r · June 12, 2019

"no respond" mean is i can't do anything in Zotero ,it freeze up
Sorry..I can't provide my Report ID,because if I open Zetero online , it freeze up.
P.S. : my Browser if Firefox 67.0.1 , windows10 OS
can't use
"C:\...\zotero.exe" -ZoteroDebug OR
"C:\...\zotero.exe" -jsconsole
solve these promblem

dstillman · June 19, 2019

if I open Zetero online , it freeze up

Meaning what? What exactly do you see?

data-r · July 10, 2019

https://forums.zotero.org/discussion/71946/freeze-issue-in-windows-10-1803-when-use-utf-8-as-default-code-page#latest

I know the reason!!!!!!THXX