Word plugin doesn't work (error ID 19055932619)
I'm encountering a problem today. The word plugin really doesn't work. It doesn't seem to recognize the citations. When placing the cursor within an existing citation, and pressing "add/edit citation", it doesn't recognize that citation. This happens both with old citations and new citations that I add. But sometimes if I have inserted a new citation, and place the cursor in a new place, sometimes the most recent citation will "stick" - meaning that adding a new citation will just edit the most recent one.
I'm using Word 2016 on Windows 7. Have tried to reinstall the word plugin, but nothing changed.
I'm using Word 2016 on Windows 7. Have tried to reinstall the word plugin, but nothing changed.
You can check whether you still have any active fields by toggling field codes.
Unless you have this problem in a new document, it's some problem with your existing document. Generally you'd then follow the Debugging Broken Documents steps, but it really depends on the state of the citations in this document. If they're gone, they're gone, and you'd need to revert to a backup.
Do you have an earlier backup of the file? Have you checked to see if there's version history of the file within Word?
I found a previous version which worked, but it was so far back that I can't use it... I've done too many changes in the document since then (it's my PhD thesis). Needed to copy the text to a new document and start anew. I guess I will start saving it on dropbox instead of mailing it, and that I should also create new versions of the file frequently, in order to have functioning older versions in case something similar happens again.
It does look though like some of the old field codes didn't become unlinked, and might still be messing up things. I will try to copy only text without any formatting at all to a new document, and see if that works.
If you can reproduce this in a completely new document, we'd want to know the exact steps for that to happen. If it requires copying part of your old document to trigger it, you should follow the Debugging Broken Documents steps and figure out what part of the document needs to be present for this to occur.
But before you do any of that, what exact version of Word is this?