Sync not showing files on zotero desktop

I downloaded citation directly onto zotero desktop via web add- in. This reference however, is not showing up on How do I fix this?
  • edited April 17, 2019
    Thank you for the link. I checked the options listed not sure what worked but I found the reference in a different library. It is a journal paper and is cited as a journal paper on zotero desktop but saved only as a screenshot on I did finally also find the reference as a journal paper on another different library on May be I need to fix some settings for to perfectly sync ?
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