zotero experienced an error updating your document. the server threw an exception.

Mmmheiri
I have a problem while adding new citations to my document giving me the above message. I tried to fix it with all your solutions in the forums or the web, but it doesn’t work.

May I send my document to the support team, so they can figure out the corruption
  • dstillman Zotero Team
    We've received your document and will take a look. Note, though, that, unless the problem still happens after you completely remove all content in the document, you can likely identify the problematic part by following the Debugging Broken Documents steps.
  • Mmmheiri
    ok thank you so much
  • adomasven Zotero Team
    What version of Word are you using? Have you tried updating?
  • Mmmheiri
    Word 2013 .. No I didn't try
  • adomasven Zotero Team
    You should make sure that you are running the latest version of Word 2013. The current latest version is 15.0.5111.1001.
  • Mmmheiri
    how to check that?
  • adomasven Zotero Team
    It's either under File -> Help or File -> Account
  • Mmmheiri
    I checked it and it is the last version as you mentioned above
  • Mmmheiri
    Is there any update regarding my document?
  • adomasven Zotero Team
    You should probably switch back to the stable Zotero version (you currently run a Beta), but otherwise this is not a problem with your document, but rather with something in your computer setup since you are getting the error in a new document too. The document you sent us works for me fine.

    The error you are seeing is not something we see often, but it indicates that something is interfering with the connection between Zotero and Word. You should ensure your version of Windows is up to date too and try testing with any security software that you run temporarily disabled. If this doesn't work you could also try creating a new user account on this computer and testing whether it works there.

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