Reached file storage quota but did not
Zotero says I have reached my file storage quota, even though I have only used 279MB of the 300MB allocated. I tried syncing after removing the offending file (40MB in size) Zotero pointed to, but I still get the same error message.
Here is the debug ID generated
Debug ID: D1250202340
I only have one account that I use, so I don't think it has to do with using a wrong account. Are there any other potential causes for such an error?
Thank you
Here is the debug ID generated
Debug ID: D1250202340
I only have one account that I use, so I don't think it has to do with using a wrong account. Are there any other potential causes for such an error?
Thank you
Generally, though, since it's not going to sync more files, why not just disable file syncing?
I don't want to disable syncing because I want to be able to work from home and office.
As for the file in question -- @dstillman can check the debug, but it's very, very unlikely that Zotero would reference a file that you have fully deleted in a sync error message, so I'd triple check. The referenced file is almost certainly still somewhere in your Zotero -- if you're positive it's not in My Library or the trash in My Library it might also in a group or a group trash.
Thank you very much @adamsmith ; greatly appreciate your help.