Report ID: 1324871353
Hi,
I experienced a problem with a word doc (this is word for mac).Please help!!!
It is not updating citations or add new ones, it freezes and then pops up the following message:
"The zotero field code corresponding to this citation, which tells zotero which item in your library this citation represents, has been corrupted. Would you like yo reselect the item?
Clicking "No" will delete the field codes for citations containing this item, preserving the citation text but potentially deleting it from your bibliography."
Then another message:
"Zotero experienced an error updating your document
this.properties is undefined."
I re-installed it but the problem is still there.
Thank you
Melina
I experienced a problem with a word doc (this is word for mac).Please help!!!
It is not updating citations or add new ones, it freezes and then pops up the following message:
"The zotero field code corresponding to this citation, which tells zotero which item in your library this citation represents, has been corrupted. Would you like yo reselect the item?
Clicking "No" will delete the field codes for citations containing this item, preserving the citation text but potentially deleting it from your bibliography."
Then another message:
"Zotero experienced an error updating your document
this.properties is undefined."
I re-installed it but the problem is still there.
Thank you
Melina
If it does, and I'm sorry this is the case, you will have to follow step 8 of the debugging instructions. There is no automatic solution in case of corrupt citations.
in a new document this is what comes up as a notice, as I am trying to insert bibliography:
"Zotero experienced an error updating your document.
Attempting to generate bibliography without having updated processor items"
Do you know what this refers to and how I can fix it?
"The zotero field code corresponding to this citation, which tells zotero which item in your library this citation represents, has been corrupted. Would you like yo reselect the item?
Clicking "No" will delete the field codes for citations containing this item, preserving the citation text but potentially deleting it from your bibliography."
and when clicking 'No'
then:
"Zotero experienced an error updating your document
this.properties is undefined."
this is really disappointing.
Thank you
As for the this.properties is undefined error, if you cannot identify a small snippet in the document that produces the problem then it is hard for us to assist you. You are the only person reporting to have this specific problem and a fix in the beta could have resolved yours too, but alas it did not.
If you manage to produce a few pages worth of text from your document that can trigger the error and email it to support@zotero.org with a link to this thread then we can move forward.
Attempting to generate bibliography without having updated processor items
Zotero experienced an error updating your document.
Attempting to generate bibliography without having updated processor items.
ID de informe: 1221232371
Tuve que ingresar bibliografía manualmente ya que son libros. Será ese el problema? Porque seguí los pasos que mencionan más arriba: copie el documento, borré la bibliografía y así no tuve problemas.
gracias!