Getting references into Zotero from online databases (with PDFs)
I typically use PsycInfo (an EBSCO online database) to search for articles/chapters. Using the Zotero web extension I can just click the button on my ribbon up top and get sources into the folder I want in Zotero. That's easy. The trick is getting it to also bring the PDF. Most of the time I have to download then attach the PDF. It's a pain. Sometimes I'm even on a webpage looking at the PDF and the web extension doesn't find it. When it opens the PDF in EBSCO it doesn't find it (even though I'm look at the PDF). When EBSCO takes me to the journal website and the PDF opens in the browser there, it works. Any suggestions? I really hate having to download and attach 3/4 of the time.
- What browser, what version of Zotero?
- are you accessing EBSCO from on-campus or off-campus?
- does this happen only when you import directly from a search result or also after clicking through to the individual article on EBSCO?
- In EBSCO, do you see the "PDF Full Text" icon under the search result/to the left of the article?
- Can you provide a couple of permalinks (create at the right of EBSCO item)? They'll include your institution -- it'd be easier to keep that in, but you can xxx it out if you prefer.
This is off campus, but, I have to log in using my university credentials so it usually still knows my subscriptions. When I log into EBSCO there is a yellow bar up top with a message saying "Zotero automatically redirected your request to search.ebscohost.com through the proxy at erl.lib.byu.edu."
Here is an example of one where the PDF Full Text icon was there, it opened the PDF in the EBSCO window, but didn't find full text.
Here is another example from a different journal:
I even tried using Cisco AnyConnect first, which is supposed to make my computer think I'm on campus. Still didn't work.
It usually works when I have to go into the journal website to find the article, and it opens it in the browser from that point. Here's a link to one such example that worked:
If you are on campus or using Cisco AnyConnect, the proxy redirection is unnecessary, and it is likely that the issue is with using EbscoHost in combination with the proxy, which the translator developers can look into.
Could we please also get a URL exactly as you see it, i.e. copied from the URL bar as well as a debug ID from the Zotero connector for saving one of those item.
Also, do you get a red x in front of a PDF when it's trying to import, or is there no sign of a PDF at all?
I logged myself doing the three examples above, the two that didn't work and the one that did.
Again, this is for the three examples above - two that didn't work and one that did.
The one that's working is using HTTPS, for what that's worth: I'll let others compare that to what they're getting for EBSCO when it works, but I'd guess this is a problem with the proxy. If you have Cisco AnyConnect, I would try using that without using the proxied URL, as bwiernik suggests.
Also, how do I use the feature? Does it happen automatically from the search result page in PsycInfo (EBSCO)? Also, if I enter a reference in Zotero by hand or another way, is there a way that Zotero will go find the full text (which is how the Endnote function works I think)?
so you typically wouldn't yet have this installed, but it should land in regular Zotero in the near future, typically within a month or two, possibly sooner.
As for the feature, it's a right-click option for any item with a URL or a DOI and without an attached PDF, whether it was automatically imported or manually added.
But that's somewhat unrelated to this. If you have access to the PDF on the page you're saving, Zotero should save it. If that's not happening, there's some problem in the interaction with the proxy server and/or VPN. Note that you should pretty much never add items by hand in Zotero. Unless it's an archival item that's not on the internet, you should find it via the browser or using Add Item by Identifier.
When I go into Preferences for the Zotero Connector, and then Proxies, what should my settings be there?
You generally don't need to worry about the proxy settings. It's all configured automatically. It updates automatically. You can see your current version from your browser's Extensions pane.
We'd need a Debug ID from Zotero for a save attempt to debug this further.
I enabled Debug ID. Here it is: D1566386452
I did two tries in Ebsco, one that didn't work, and then one that did.
Here is a link to a power point with screen shots of what I saw in each case.
But if you're not seeing the PDF icon when viewing a PDF directly, we'd want to see a Debug ID from the Zotero Connector for loading the PDF and we'd want to know what it says when you hover over the Save to Zotero button.
As I say above, we fixed this issue with EBSCO and proxies for most people back in 2018 after you and some other people originally reported it. For some reason it's still not working for you for some saves. The first one here is wrong:
This was four attempts. The first two were through links like the following, that took me to results windows in Ebsco. So I was still in Ebsco, but looking at the PDF in the browser. In both cases they did not work (did not bring the PDF, even though I was looking at the PDF in the browser.
In the third attempt, I clicked the following link, which took me to the publisher page. This worked.
In the fourth case, I did a new search in Ebsco, and from the search results page, just selected a record from the Zotero Connector drop-down. This worked.