PDFs Not Being Retrieved

nataliemsky · November 14, 2018

Hello dev team,

I am experiencing a problem with retrieving PDFs for research articles using the Zotero Connector (latest version of Zotero as of 11/14/18) for Google Chrome (Version 70.0.3538.102).

Steps to reproduce:
1. Open Google Chrome
2. Open Zotero desktop client (Zotero Standalone)
3. Navigate to research article using university proxy (on EBSCOhost)
4. Click Zotero Connector button
5. It shows the folder it's downloading to, shows "full text PDF" under that, and then a red x appears next to it.

Report ID: 1063082352

Note: I am been experiencing this problem several times today with EBSCOhost and with JSTOR, but PDF retrieval still seems to be working with ProQuest for some reason.

Thank you.

adamsmith · November 14, 2018

For JSTOR, have you tried downloading a PDF manually once to accept the conditions?

EBSCO is often tricky, we can look at that separately

nataliemsky · November 14, 2018

Thank you so much, that actually worked for JSTOR! Good to know it's just EBSCOhost that's tricky. Some articles I can only get through there, but many I can get from JSTOR or ProQuest also. I'll try to stick to those as much as I can until we figure out EBSCOhost. Thanks again for your help!

adamsmith · November 14, 2018

OK, for EBSCO, which database are you using? Would you mind providing
a) a URL exactly as you see it (if you want to you can xxx out the name of your university, though no need to on technical grounds)
b) an EBSCO permalink (you can get that on the right side of the article

nataliemsky · November 15, 2018

a) Here is an EBSCO URL: https://web-b-ebscohost-com.libproxy.newschool.edu/ehost/detail/detail?vid=0&sid=c6a046ca-2a94-4c44-8426-40b545853fb6@pdc-v-sessmgr01&bdata=JnNpdGU9ZWhvc3QtbGl2ZSZzY29wZT1zaXRl#AN=9243126&db=bth

b) Here is the permalink requested: https://login.libproxy.newschool.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=9243126&site=ehost-live&scope=site

dstillman · November 30, 2018

We haven't forgetting about this, but we're not able to reproduce it ourselves, so we're trying to debug this with others who've experienced this. (Unfortunately we sort of need someone on macOS or Linux to do so. Alternatively, as noted in that thread, if someone from your school library is able to provide a temporary login to the proxy so that we can reproduce this, they can email us at support@zotero.org and we should be able to fix it quickly.)