Zotero tab for Office 365 Word is missing

Zotero Word for Office 365 does not show when I start Word after installing Zotero. I have tried everything written in the troubleshooting pages; Re-installing Zotero, relaxing Word macro security, installing Zotero macro manually but to no avail. Zotero worked fine on another laptop. Any suggestion, please?
Rashid
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