Zotero tab for Office 365 Word is missing

raalsaadi

Zotero Word for Office 365 does not show when I start Word after installing Zotero. I have tried everything written in the troubleshooting pages; Re-installing Zotero, relaxing Word macro security, installing Zotero macro manually but to no avail. Zotero worked fine on another laptop. Any suggestion, please?
Rashid

adamsmith

When you directly open the Zotero.dotm file with Word, do you see the Zotero tab then? (this is for testing; by itself it won't solve anything)

raalsaadi

Thanks. Yes, I see the tab. It also works fine but saving the document later is a problem.

adomasven

What is the location of your Word Startup folder? https://www.zotero.org/support/word_processor_plugin_manual_installation#locating_your_word_startup_folder

raalsaadi

I have two startups, one is here where zotero macro resides:
C:\Users\MyName\AppData\Roaming\Microsoft\Word\Startup

I have searched for Word start up file and found another location:
C:\Users\MyName\AppData\Local\Packages\Microsoft.Office.Desktop_8wekyb3d8bbwe\LocalCache\Roaming\Microsoft\Word

I put the same Zotero macro file and now it is working fine.

I hope this will not give me any future conflict.

Thank you for the response.

dperry2018

I am having the same problem. Word integration appears to be there, but the tab does not appear in Word. I cannot follow the solution posted. Can someone walk me through it. My start-up location is
C:\Users\dperr\AppData\Roaming\Microsoft\Word\STARTUP

adomasven

Which step of manual word plugin installation instructions are you getting stuck at?