Zotero unable to load translators and styles
Hi. My error code is: 1462009180
My zotero has suddenly become unable to load translators/styles. I am unsure how this happened. I use a default folder for the database. I have tried resetting styles/translators in settings, didn't work. I have tried re-installing zotero, didn't work. I have tried changing to a new folder, but whenever I do this, nothing happens - it keeps using the same default folder.
Any ideas?
My zotero has suddenly become unable to load translators/styles. I am unsure how this happened. I use a default folder for the database. I have tried resetting styles/translators in settings, didn't work. I have tried re-installing zotero, didn't work. I have tried changing to a new folder, but whenever I do this, nothing happens - it keeps using the same default folder.
Any ideas?
A Debug ID from Zotero for translator/style reset might shed more light:
1. In the Help menu, go to Debug Output Logging and select Enable.
2. In Zotero preferences click the button to reset translators and styles and wait 30s.
3. Return to Help → Debug Output Logging and click Submit Output, which will disable logging and submit the output to zotero.org. A window should pop up containing a Debug ID. Click “Copy to Clipboard” and paste the Debug ID into this forum thread.
Thanks for this! I did it and the debug code is: D941699465
Thanks for the help. I'm not sure how this has happened, as it never has before... I only use windows defender.
The weird thing is that database the folder is in a network drive (which I know is not recommended), but I can't even change it - Zotero reboots when I try, but then keeps using the same folder!
Edit: I tried disabling the security software, rebooted, ran Zotero as administrator (after checking it has permission to read and write), and the error appeared again. I tried doing the debug one more time, with the ID: D1234105527
Does this make the error clearer?
Don't run Zotero as an administrator. (You might've actually caused more future problems by doing that.)
With Zotero closed, move your data directory to the default location on your local hard drive, which is "Zotero" in your home directory. When you next start Zotero, it should notice that your custom data directory location is missing and offer to use the default version instead (though depending on your exact setup, you might run into other problems).
THANK YOU!