Blank window on open

dstillman · September 17, 2018

This discussion was created from comments split from: No functions working after update.

ncase2_uwyo · September 17, 2018

I have a similar issue on Windows 10. No display, drop down menus, or anything. Just the window opens. I tried running debugger and -jsconsole only to have js console open to a blank window as well. Should I start a new post for this problem?

dstillman · September 17, 2018

Have you tried reinstalling?

If so, can you take a screenshot of what you're seeing, upload it somewhere (Dropbox, etc.), and post a link here?

You've tried running with -ZoteroDebug as well, and that also produces a blank window?

ncase2_uwyo · September 17, 2018

Yes just reinstalled with no change.

Here is the link to screenshots:

https://www.dropbox.com/sh/yjpivyofvb42tun/AABi_AxsaRK-CjCSWVxubNcHa?dl=0

I was able to select all and copy the text from -ZoteroDebug and -jsconsole even though the screen appears blank. I included that as well. Hopes this helps! Thank you for the quick response.

dstillman · September 20, 2018

I'd guess this is something related to either other software you have installed or your graphics driver.

See https://forums.zotero.org/discussion/72295/zotero-standalone-for-windows-opens-a-blank-window for suggestions of things to try.