Upgrade StorageWord Unable to Communicate With Zotero
Report ID: 1930954741
When I try to insert a citation into Office 365 on either my Mac desktop computer or laptop I get the following message:
"Word could not communicate with Zotero. Please ensure that Zotero is open and try again."
I installed Zotero 5.0.48. I installed the plug-in in Office 365. I made sure the Word integration plugin is enabled in Tools -> Add-ons -> Extensions in Zotero. I restarted both the desktop and laptop.
Steps to reproduce:
1. Start Zotero
2. Start Microsoft Word/Office 365
3. Try to add/edit citation on the Zotero tab in Microsoft Word.
Zotero displays the message:
"Word could not communicate with Zotero. Please ensure that Zotero is open and try again."
Anyone able to help me? Thank you so much!
When I try to insert a citation into Office 365 on either my Mac desktop computer or laptop I get the following message:
"Word could not communicate with Zotero. Please ensure that Zotero is open and try again."
I installed Zotero 5.0.48. I installed the plug-in in Office 365. I made sure the Word integration plugin is enabled in Tools -> Add-ons -> Extensions in Zotero. I restarted both the desktop and laptop.
Steps to reproduce:
1. Start Zotero
2. Start Microsoft Word/Office 365
3. Try to add/edit citation on the Zotero tab in Microsoft Word.
Zotero displays the message:
"Word could not communicate with Zotero. Please ensure that Zotero is open and try again."
Anyone able to help me? Thank you so much!
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adomasvenCould you submit a Startup Debug ID?