chrome connector does not work

On this webpage (http://journals.sagepub.com/doi/abs/10.1177/0149206317720722) clicking on the chrome zotero connector does nothing

Report ID: D1213528875

Cannot submit error of the connector: "Method ping failed"

Errors from the connector:
[JavaScript Error: "Error: Only 0 translators present in cache. Resetting
at Object.init (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:87:20)
at Object.update (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:253:41)
at _handleResponse (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:178:23)
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:162:4
at "]
[MORE]
  • Well that was not your fault.
    Apparently my university has changed the PAC of the proxy and now it redirects always to the proxy, even 127.0.0.1. I made a manual exclusion and now it seems to work again.
  • any a message box with an explicit error remanding to that webpage would be useful
  • There's a link to it from the "Zotero Status" section of the preferences when Zotero is unavailable. When clicking the button and Zotero is inaccessible, the connector normally shows a dialog that also links to that page.

    In your case, it sounds like something else was happening, so we'll try to figure out what that was.
  • edited March 15, 2018
    We've decided to start using Juris-M standalone (multilingual reasons), so I've installed that plus the associated connector for Chrome. After syncing my content to my Zotero online account, I went ahead and uninstalled the Zotero connector and the standalone version. No problems with any of that. Admittedly I was not really using the Zotero connector with my standalone version anyways.

    I removed the Zotero connector in Chrome and added the Juris-M connector. Now I'm getting a similar message as above ([JavaScript Error: "Error: Only 0 translators present in cache... connector => true, version => 5.0.35.2, platform => Win32, locale => de-DE, userAgent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.162 Safari/537.36, appName => Chrome Connector, zoteroAvailable => false] - however, I CAN add items as web pages (though the metadata isn't showing) and they show up in the online Zotero, which then refreshes and shows up in Juris-M standalone. I tried three sites: our library site, WorldCat, and Amazon, same for all. I would prefer the metadata show up, and that it go directly to the standalone.

    I think the issue must be related to the connection, but when I try to navigate to http://127.0.0.1:23119/connector/ping I get the following message:

    Endpoint does not support method

    Just in case, I disabled the firewall set up in the anti-virus software (Avira), but it seems that the university uses something called Sophos. I'm not sure what exactly I'm looking for in that to disable...
  • Also, I reset the translators and used the debug option, same error. Here's some more info from the debugger though:


    (3)(+0007269): HTTP POST http://127.0.0.1:24119/connector/getTranslators

    (3)(+0001011): Connector: Method getTranslators failed with status 0

    (3)(+0000000): HTTP GET http://citationstylist.org/cgi-bin/metadata?version=5.0.35.2&last=0

    (3)(+0000448): Repo: Check failed
  • @fbennett the above error is for you
  • Lucky me. :-)
  • @AmandaUCSC

    Hello, Amanda. It looks like you're using an earlier version of Juris-M. If you install the latest, you should get better results. (You'll have to do the install manually at the moment, but automatic updates will come soon),

    https://juris-m.github.io/downloads

    If you still have trouble after upgrading, ping back.
  • @fbennett Thanks - that worked, and sorry I didn't check the version first. I actually had installed the latest on my laptop (uninstalled the old one first because, like you wrote, the automatic update doesn't work), but not on my work desktop, and I could not figure out why one worked and the other didn't.
  • Good to hear!
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