chrome connector does not work

raffam

On this webpage (http://journals.sagepub.com/doi/abs/10.1177/0149206317720722) clicking on the chrome zotero connector does nothing

Report ID: D1213528875

Cannot submit error of the connector: "Method ping failed"

Errors from the connector:
[JavaScript Error: "Error: Only 0 translators present in cache. Resetting
at Object.init (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:87:20)
at Object.update (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:253:41)
at _handleResponse (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:178:23)
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:162:4
at "]
[MORE]

dstillman

Start here: https://zotero.org/support/kb/connector_zotero_unavailable

raffam

Well that was not your fault.
Apparently my university has changed the PAC of the proxy and now it redirects always to the proxy, even 127.0.0.1. I made a manual exclusion and now it seems to work again.

raffam

any a message box with an explicit error remanding to that webpage would be useful

dstillman

There's a link to it from the "Zotero Status" section of the preferences when Zotero is unavailable. When clicking the button and Zotero is inaccessible, the connector normally shows a dialog that also links to that page.

In your case, it sounds like something else was happening, so we'll try to figure out what that was.

AmandaUCSC

We've decided to start using Juris-M standalone (multilingual reasons), so I've installed that plus the associated connector for Chrome. After syncing my content to my Zotero online account, I went ahead and uninstalled the Zotero connector and the standalone version. No problems with any of that. Admittedly I was not really using the Zotero connector with my standalone version anyways.

I removed the Zotero connector in Chrome and added the Juris-M connector. Now I'm getting a similar message as above ([JavaScript Error: "Error: Only 0 translators present in cache... connector => true, version => 5.0.35.2, platform => Win32, locale => de-DE, userAgent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.162 Safari/537.36, appName => Chrome Connector, zoteroAvailable => false] - however, I CAN add items as web pages (though the metadata isn't showing) and they show up in the online Zotero, which then refreshes and shows up in Juris-M standalone. I tried three sites: our library site, WorldCat, and Amazon, same for all. I would prefer the metadata show up, and that it go directly to the standalone.

I think the issue must be related to the connection, but when I try to navigate to http://127.0.0.1:23119/connector/ping I get the following message:

Endpoint does not support method

Just in case, I disabled the firewall set up in the anti-virus software (Avira), but it seems that the university uses something called Sophos. I'm not sure what exactly I'm looking for in that to disable...

AmandaUCSC

Also, I reset the translators and used the debug option, same error. Here's some more info from the debugger though:


(3)(+0007269): HTTP POST http://127.0.0.1:24119/connector/getTranslators

(3)(+0001011): Connector: Method getTranslators failed with status 0

(3)(+0000000): HTTP GET http://citationstylist.org/cgi-bin/metadata?version=5.0.35.2&last=0

(3)(+0000448): Repo: Check failed

adamsmith

@fbennett the above error is for you

fbennett

Lucky me. :-)

fbennett

@AmandaUCSC

Hello, Amanda. It looks like you're using an earlier version of Juris-M. If you install the latest, you should get better results. (You'll have to do the install manually at the moment, but automatic updates will come soon),

https://juris-m.github.io/downloads

If you still have trouble after upgrading, ping back.

AmandaUCSC

@fbennett Thanks - that worked, and sorry I didn't check the version first. I actually had installed the latest on my laptop (uninstalled the old one first because, like you wrote, the automatic update doesn't work), but not on my work desktop, and I could not figure out why one worked and the other didn't.

fbennett

Good to hear!