File Storage Quota
Hi,
My library no longer syncs and says "You have reached your Zotero File Storage quota. Some files were not uploaded. Other Zotero data will continue to sync to the server." However, when I then go into my account settings to look at my quota it has:
"Quota 300 MB
Expiration Never
Current Usage
My Library - 2.7 MB
Total - 2.7 MB"
This would seem to suggest that there isn't a file storage quota issue.
I've just joined a Group Library and cannot see the shared files, which I assume is because it won't sync. Is this the reason? If not, what else might it be? Additionally, is there a way to fix that it won't sync because it thinks I've reached my storage limit?
Thanks.
My library no longer syncs and says "You have reached your Zotero File Storage quota. Some files were not uploaded. Other Zotero data will continue to sync to the server." However, when I then go into my account settings to look at my quota it has:
"Quota 300 MB
Expiration Never
Current Usage
My Library - 2.7 MB
Total - 2.7 MB"
This would seem to suggest that there isn't a file storage quota issue.
I've just joined a Group Library and cannot see the shared files, which I assume is because it won't sync. Is this the reason? If not, what else might it be? Additionally, is there a way to fix that it won't sync because it thinks I've reached my storage limit?
Thanks.
1. You are in a group where the group owner has exhausted their storage quota. Note that in that case your other files would also still sync.
2. You're syncing from a different account than the one you're looking at online
3. There is one large file that's preventing the sync, e.g. a movie that's by itself over 300MB. The error message should point to a specific file that exceeds your storage quota.
It's odd though that when I click on the issue in the library and it brings me to the website that describes the problem it can't make note of this. I was obviously hesitant to buy storage when it lists me as using just 0.9% of the total as of now.
Also, which Zotero version are you using?
It seems likely the other person has not exhausted his storage because he has been uploading without problems into the Group Library for the last week. I can't even get the Group Library to show up in my Zotero even though I've joined the group.
https://www.zotero.org/support/debug_output
When I tried to sync, I got a different issue which was now:
"Group with libraryID 1 does not exist" What does that mean?
That work?