Message d'erreur récurrent à l'installation de la version 5.0 : synchronisation

ID erreur : 1856660792
[JavaScript Error: "HTTP POST https://api.zotero.org/users/194524/items failed with status code 403"]
[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]
[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/194524/items failed with status code 403"]
[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]
[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]
[JavaScript Error: "HTTP POST https://api.zotero.org/users/194524/items failed with status code 403"]
[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]
[JavaScript Error: "Unsupported library type user" {file: "chrome://zotero/content/xpcom/sync/syncUtilities.js" line: 72}]
version => 5.0.25, platform => Win32, oscpu => Windows NT 6.1; WOW64, locale => fr-FR, appName => Zotero, appVersion => 5.0.25, extensions => Zotero LibreOffice Integration (5.0.6.SA.5.0.25, extension), Zotero Word for Windows Integration (5.0.5.SA.5.0.25, extension), Shockwave Flash (27.0.0.183, plugin)
  • Could you check the database from the Advanced Tab of the Zotero preferences under "Files and Folders"?
  • I did what's necessary as you suggested.
    I hope I'll appreciate the result soon.
    Thanks you
  • Could we see a Debug ID (different from a Report ID) for a sync attempt that produces this error? (Feel free to continue in French.)
  • Merci de me proposer une interaction en français.
    J'ai enfin trouvé l'identifiant demandé : D1869005910
  • D1690490422
    Toujours problème de synchronisation malgré la souscription au cloud illimité.
    Certains répertoires de la bibliothèque locale et de groupe n'avons été mis en ligne sur https://www.zotero.org/plafont/items/
    Quelles explications à ce dysfonctionnement persistant depuis novembre 2017 ?

    Pour rappel, dernier rapport d'erreur
    ID du rapport : 1153737020
    [JavaScript Error: "WebSocket connection closed: 1006 "]
    version => 5.0.35.1, platform => Win32, oscpu => Windows NT 6.1; WOW64, locale => fr-FR, appName => Zotero, appVersion => 5.0.35.1, extensions => ZotFile (5.0.6, extension), Zotero LibreOffice Integration (5.0.10.SA.5.0.35.1, extension), Zotero Word for Windows Integration (5.0.8.SA.5.0.35.1, extension), Shockwave Flash (28.0.0.161, plugin)


  • This is a completely different error, and the other one should be resolved in the latest version. This one just means you're trying to upload a file to a group that's out of storage. Group storage counts against the group owner's quota, so if you're not the owner (which you're not, for this one), you'll get this message.
Sign In or Register to comment.