Zotero disappeared form Word ribbon
Hi,
I've been using Zotero for three years now, on a Windoes 10 system and integrated to MS Word 2007.
This afternoon, Zotero disappeared from Word's Ribbon. I didn't do any unusual operation or anything, just closed and reopened Word with the file I was working on.
I tried to reinstall the plugin from the Zotero Preference option a couple of times, to no avail. I tried to manually copy the file into the app/roaming/... folder; the file was still there, but I still copied and replaced it, to no avail again. I tried to reinstall Zotero to its latest version, yet, again, to no avail.
Now I'm stuck. What should I do to be able to get back to work? Thanks.
I've been using Zotero for three years now, on a Windoes 10 system and integrated to MS Word 2007.
This afternoon, Zotero disappeared from Word's Ribbon. I didn't do any unusual operation or anything, just closed and reopened Word with the file I was working on.
I tried to reinstall the plugin from the Zotero Preference option a couple of times, to no avail. I tried to manually copy the file into the app/roaming/... folder; the file was still there, but I still copied and replaced it, to no avail again. I tried to reinstall Zotero to its latest version, yet, again, to no avail.
Now I'm stuck. What should I do to be able to get back to work? Thanks.
(this isn't a fix, it's just for testing)
It should, in my understanding, not be possible to have the template in the correct Word startup folder and for the toolbar not to at least show.
My problems are not over yet, though, as I have to manually open the zotero.dotm file for each new document, and it doesn't work for already existing files (openining the zotero.dotm file opens a new document in Word, but Zotero doesn't reappear in existing files).
Did I lose all my citations on already existing files?
No, don't worry — the temporary unavailibility of the plugin doesn't affect any of your already saved documents in which you cited sources using Zotero.
Thank you for your efforts, everybody. I still can't get this to work, though.
If you try to open Zotero.dotm again, do you continue to get that same prompt about an error last time you tried opening it?
The problem was that the zotero extension file was not located in the word startup folder. The following link describes the process:
https://support.office.com/en-us/article/load-or-unload-a-template-or-add-in-program-2479fe53-f849-4394-88bb-2a6e2a39479d
Look for the last item on the page titled "Make a template or add-in available whenever you start Word"
I found the file that needs to be copied to that location in a folder of my zotero installation folder here: Zotero\extensions\zoteroWinWordIntegration@zotero.org\install
First I tried these solutions:
I deleted zotero.dotm in startup, uninstalled zotero and one other plugin I had on word, reinstalled zotero, manually copied zotero.dotm to startup. (probably these didn't help)
But After trying those, this solution worked for me:
I enabled developer tab in word> opened addins button in developer tab> in the templates and addins window enabled zotero.dotm.
I enabled this last one again, since first time I checked it word somehow disabled it by it self.