Zotero unresponsive after adding footnote with Word 16.9
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Can you 1) provide a Report ID and 2) explain exactly what you're doing, from a clean startup of Word and Zotero, to reproduce the problem, and exactly what's happening?
https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
I have a question: any time I put a footnote and it is the same source, normally it appeared as e.g. "Ibid., 35" but now it appears always as "Smith, 35". Since I am working on Chicago, Ibid would be the good option. So, how can this be restored? I tried Preferences, help, etc, but found no place to choose this option. It was automatic. Now automatically it has changed all the existing footnotes. Maybe you can help. Thank you!