Apparently-saved pages do not appear in library

MSOAdams · January 11, 2018

Report ID: 1814613875

I am using Zotero 5.0.33 on an institutional system that uses thin clients for desktop to access central systems. I installed Zotero on my desktop and used it successfully for a couple of days, but currently, using either Chrome or Mozilla, with Zotero open, web sites appear to save: I see "Saving to my library" lower right, and, for some, "snapshot." However, I am unable to find the saved item in my library (and since I have few references, this is easy to check). Sample pages that I tried to save but failed:

https://deadspin.com/ah-geez-steph-curry-sprained-his-ankle-again-1821964403
https://www.treehugger.com/urban-design/does-your-city-pass-popsicle-test.html

I suspect this is merely operator error, but any advice would be greatly appreciated.

dstillman · January 11, 2018

1) Can you provide a Report ID from the connector (rather than Zotero) after a failed save?

2) Run through Troubleshooting Translator Errors.

MSOAdams · January 11, 2018

I did the troubleshoot without improved results. Here is a debug ID for Firefox:

D124655330

For Chrome: D185628409

Thank you.

adomasven · January 12, 2018

It is likely that you are saving to someone else's Zotero library running on the same machine, since Zotero Connector and Zotero communicate via a TCP socket that Zotero opens upon launching. We'll look for a solution, but you can follow these instructions to resolve this for yourself https://www.zotero.org/support/kb/multiple_instances