Multiple issues with Zotero 5
Hello,
I've been a Zotero user for several years now and I'm experiencing a lot of different and troubling issues. The first one is that I can't seem to be able to import from PubMed anymore. When I click on the Zotero import icon, I have the message "an error occured while importing from PubMed" and then it imports the pubmed webpage with the search strategy not the references. Sometimes, It offers to download using doi, but not always and even more interesting, sometimes the references just pop in as usual as an addition to the search strategy.
The second issue is even more weird. When I look for duplicates, after a long wait, the list appears. When I select one item, the duplicate is not automatically higlighted, so I need to ctrl click to add it. When I click on merge, the first item still appears in the list and everything freezes for a few minutes. I basically cannot remove the duplicates because of the time issue. Everything I try to do is so slow, it's extremely problematic.
I completely reinstalled my Zotero and cleaned some of the voluminous groups that I was part of. It didn't help at all. I tried to verify the integrety of my database, but this function is not working (when I click nothing happens). I've made a few Debug and Repor IDs. I would really appreciate if you could have a look at that because, I simply can't work with it! Also, I would just like to point out that I teach Zotero at my institution and I'm not experiencing these problems with the other account I use to teach, so I don't think it's a firewall or security issue.
Debug D35568884, D611481874, D1441100614
Report 1540004837, 84701110, 480267507
Thank you
Philippe Dodin
I've been a Zotero user for several years now and I'm experiencing a lot of different and troubling issues. The first one is that I can't seem to be able to import from PubMed anymore. When I click on the Zotero import icon, I have the message "an error occured while importing from PubMed" and then it imports the pubmed webpage with the search strategy not the references. Sometimes, It offers to download using doi, but not always and even more interesting, sometimes the references just pop in as usual as an addition to the search strategy.
The second issue is even more weird. When I look for duplicates, after a long wait, the list appears. When I select one item, the duplicate is not automatically higlighted, so I need to ctrl click to add it. When I click on merge, the first item still appears in the list and everything freezes for a few minutes. I basically cannot remove the duplicates because of the time issue. Everything I try to do is so slow, it's extremely problematic.
I completely reinstalled my Zotero and cleaned some of the voluminous groups that I was part of. It didn't help at all. I tried to verify the integrety of my database, but this function is not working (when I click nothing happens). I've made a few Debug and Repor IDs. I would really appreciate if you could have a look at that because, I simply can't work with it! Also, I would just like to point out that I teach Zotero at my institution and I'm not experiencing these problems with the other account I use to teach, so I don't think it's a firewall or security issue.
Debug D35568884, D611481874, D1441100614
Report 1540004837, 84701110, 480267507
Thank you
Philippe Dodin
Thanks