Word 2016 Mac shuts down by inserting citation by zotero 4 and 5
I tried a lot to solve this problem: reinstall Plugin, deinstall zotero 5 an install zotero 4, changed language of word in english, ....
But still when I have a new word document trying to insert a citation, I click on the "insert citation"-button, nothing happens and after a minute word crushes. Always the same...
What can I do? Would be happy about any advice!
Thanks,
Sam
But still when I have a new word document trying to insert a citation, I click on the "insert citation"-button, nothing happens and after a minute word crushes. Always the same...
What can I do? Would be happy about any advice!
Thanks,
Sam
And no, zotero doesn´t open the citation window. Even if I have opened zotero before
Version 15.39
Error Signature:
Exception: EXC_BAD_INSTRUCTION
ExceptionEnumString: 2
Exception Code: 0x00000001 (0x00007fffed1230f8)
Date/Time: 2017-11-15 10:21:55 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 15.39.0.17101000
Crashed Module Name: unknown
Crashed Module Version: 15.39.0.171010
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: 15.39.0.171010
UnsymbolicatedChecksum: unknown
Blame Module Offset: unknown
StackHash: unknown
Application LCID: 1031
Extra app info: Reg=en Loc=0x0407
Build Type: SHIP
Audience: Production
AudienceGroup: Production
AudienceChannel: CC
Crashed thread: 0
Microsoft Application Information:
Error Reporting Device UUID: 4FCE9377-AEE6-59E7-93FD-43F54235ABFE
Error Reporting UUID: DC20D4E0-B487-442D-A75E-7A98043CDDB3
ULS UUID: E1ED25C2-53B3-4126-84C4-F6ABE0E40CEE
CrashedLogSessionId: E1ED25C2-53B3-4126-84C4-F6ABE0E40CEE
TimeFromLaunch: 0 hours, 1 minutes, 27 seconds
CrashedSessionDuration: 87
Total errors on this client: 31
CrashedApp_Virtual_Memory_Size_MB: 3874.945
CrashedApp_Resident_Memory_Size_MB: 337.9414