Communication error word and firefox, but i use google chrome

Janey97 · October 16, 2017

Word could not communicate with Zotero. Please ensure that Zotero or Firefox is open and try again, that is the error that i get. But i don't have firefox installed on my mac, i use google chrome connected to Zotero. Does anybody know how to fix this error and connect google chrome to your zotero so i don't get the error? It happends when i click on the Add/Edit Citation button in Word (also the other buttons).

adamsmith · October 16, 2017

Do you have Zotero Standalone running when that error comes up? Which version of Word, which operating system?
(The message is just outdated; it should say Zotero instead of Firefox)

Janey97 · October 16, 2017

what do you exactly mean with standalone? my english is not that good. I use a mac, and word 2016.

adamsmith · October 16, 2017

Just Zotero the software (not the Chrome Extension) -- is that running? What version of it?

adamsmith · October 16, 2017

Also check on your exact Word version as per https://support.office.com/en-us/article/About-Office-What-version-of-Office-am-I-using-932788B8-A3CE-44BF-BB09-E334518B8B19?ui=en-US&rs=en-US&ad=US#ID0EBCAAA=Mac
You want to be on 15.39

Janey97 · October 16, 2017

My zotero software is opened, in google chrome and also the programma zotero. It's version 5.0.23

Janey97 · October 16, 2017

yes, my word version is 15.39

adamsmith · October 16, 2017

OK, that's all in order, then. Try re-installing Word integration from the "Cite" tab of the Zotero options, see if that helps.

Janey97 · October 16, 2017

I have clicked on the button 'reinstall libreoffice Add-in' and succesfully complete what they say, but when i click on 'add/edit citation' i still get: Word could not communicate with Zotero. Please ensure that Zotero or Firefox is open and try again.

Janey97 · October 16, 2017

Can it has something to do with that my word account is form my dad, and my google chrome account is linked to me? the Word is on my computer but he purchased the office package.

bwiernik · October 17, 2017

No, that wasn’t the correct button—click the Reinstall Word Add-in button.

Janey97 · October 17, 2017

For me there only is a 'reinstall LibreOffice button, when i go ti Zotero and than 'Cite'..

bwiernik · October 17, 2017

@adomasven Any idea why that might be the case?

adamsmith · October 17, 2017

Check under Tools--> Addons in Zotero. "Zotero Word for Mac Integration" should be listed. I'm guessing it's disabled -- click on enable, restart Zotero, make sure this is still enabled, then check again under Cite -- you should now be able to re-install Word components, too. Do that, then test in Word again.

Janey97 · October 17, 2017

When i go to add-ons i only see: zotero libreoffice integration. I can disable that extention. Is there a possibility that i add a word intergration here?
There is a little option weel in the right corner, where i can click: Install add-on from file. Can i get the Word integration here?

adamsmith · October 17, 2017

We typically don't recommend this, but could you re-download and re-install Zotero? Won't affect your database.
(And no, disabling LO Integration or installing the add-on manually are not options here)

Janey97 · October 17, 2017

OK, I wil re-install Zotero.

Janey97 · October 17, 2017

I re-installed Zotero but there is still no Word integration...

adamsmith · October 17, 2017

yeah, @adomasven will indeed need to look at this then.

adomasven · October 18, 2017

Could you submit a Report ID from Zotero?

Janey97 · October 18, 2017

I suddenly got a update for a Word Integration! So the problem is solved! Thanks for your help!