[5.0 Beta] Zotero is Offline
Report ID: 584908928
Since one of the recent Zotero 5.0 Beta updates (v219+ef1715e9e, I think), I have been unable, with a few scattered exceptions, to download entries from Firefox to Zotero Standalone. When I try to download an item, I get the Zotero dialog, "Zotero is Offline".
The status in the Zotero Connector reports, "Zotero is currently unavailable". However, http://127.0.0.1:23119/connector/ping reports "Zotero Connector Server is Available".
No amount of page refreshing or closing and re-opening Zotero Standalone and Firefox seems to fix or work around the problem.
Since one of the recent Zotero 5.0 Beta updates (v219+ef1715e9e, I think), I have been unable, with a few scattered exceptions, to download entries from Firefox to Zotero Standalone. When I try to download an item, I get the Zotero dialog, "Zotero is Offline".
The status in the Zotero Connector reports, "Zotero is currently unavailable". However, http://127.0.0.1:23119/connector/ping reports "Zotero Connector Server is Available".
No amount of page refreshing or closing and re-opening Zotero Standalone and Firefox seems to fix or work around the problem.
https://www.zotero.org/support/debug_output
Zotero Connector v5.0.7 running on Firefox v54.0 (32-bit).
You can access screenshots at
https://www.dropbox.com/sh/92s93ddxh1i97cj/AACpujef4-UYEXgXs9_9agW6a?dl=0
I was unable to send the debug report and obtain a debug report code.
I went through the steps of enabling debugging capture in in the Zotero Connector, but when I selected "Submit Debug Report" (see B7625M0129 Screenshot.png) the connector returned an "Invalid response from server" error (see B7625M0243 Screenshot.png).
I also tried to select "Report errors" (again see B7625M0129 Screenshot.png), but I received an "Invalid response from repository" error (see B7625M0412 Screenshot.png).
Have you tried with all other add-ons disabled?
The connector is most likely to work if I first open a blank Firefox page, then check the status of the Zotero connector on the options page. If I start Firefox from a desktop shortcut, the connector seems (I think) more likely to fail.
I am using Norton Security.
My add-ons are as follows:
- Adobe Acrobat DC - Create PDF
- Mozilla Archive Format
- Norton Security Toolbar
- RoboForm Toolbar
- uMatrix
- Zotero Connector
I have been able to get the Zotero connector to work with these disabled. However, because of my extensive reliance for my regular work on these extensions I have not been able to leave them disabled for any extended length of time. Thus, my experience is anecdotal, so I cannot say with any certainty whether the disabling of these extensions affects the functioning of the Zotero connector.
If you have any strategy for isolating any of these, I would be willing to work with the Zotero development team to assist, to the extent that I can continue to be productive with my regular work in the meantime.
If you can't submit debug you can copy it to a text editor, save, if it's large zip, and send to support@zo...ero.org ; Make sure to include a link to this thread.
Disabling AdBlock Plus solved it for me.