troubleshooting translator issues with EBSCOhost
Also posted at the following discussion (wasn't sure if my reply would be seen or if a new post is required)
https://forums.zotero.org/discussion/66086/troubleshooting-translator-issues-error-message
Issue with saving from EBSCOhost to Zotero standalone as of about an hour ago (saving is working fine from other sites I've tried such as Amazon). Tried with Safari and Firefox, tried restarting Zotero, computer, and browsers. Zotero and extensions up to date.
Example URL:
http://eds.a.ebscohost.com/ehost/detail/detail?vid=7&sid=1b653467-807e-4b73-a7cc-99b2b8cf47f7@sessionmgr4006&hid=4102&bdata=JnNpdGU9ZWhvc3QtbGl2ZSZzY29wZT1zaXRl#AN=79003348&db=a9h
Report ID: 1881248519
Steps to reproduce:
Open Zotero standalone
Load desired article in EBSCOhost (tried several; none worked)
Click on translator icon: "save to Zotero (EBSCOhost)"
Receive error message "could not save Item, An error occurred while saving this item, Check troubleshooting Translator Issues"
https://forums.zotero.org/discussion/66086/troubleshooting-translator-issues-error-message
Issue with saving from EBSCOhost to Zotero standalone as of about an hour ago (saving is working fine from other sites I've tried such as Amazon). Tried with Safari and Firefox, tried restarting Zotero, computer, and browsers. Zotero and extensions up to date.
Example URL:
http://eds.a.ebscohost.com/ehost/detail/detail?vid=7&sid=1b653467-807e-4b73-a7cc-99b2b8cf47f7@sessionmgr4006&hid=4102&bdata=JnNpdGU9ZWhvc3QtbGl2ZSZzY29wZT1zaXRl#AN=79003348&db=a9h
Report ID: 1881248519
Steps to reproduce:
Open Zotero standalone
Load desired article in EBSCOhost (tried several; none worked)
Click on translator icon: "save to Zotero (EBSCOhost)"
Receive error message "could not save Item, An error occurred while saving this item, Check troubleshooting Translator Issues"
I tried saving a few other EBSCO articles. For most, the same error message ensues. However, for some, it will work. I am unable to determine a pattern.
URL to one that will work:
http://eds.b.ebscohost.com/ehost/detail/detail?vid=21&sid=64d6469e-e345-452a-9343-3ab56932d37c@sessionmgr104&hid=127&bdata=JnNpdGU9ZWhvc3QtbGl2ZSZzY29wZT1zaXRl#AN=67421451&db=eue
Zotero standalone 4.0.29.15
Safari (and Firefox) plugin - whatever the most up-to-date version is from zotero.org (I tried uninstalling and reinstalling earlier today)
Issue remains with Chrome extension on a different (Windows) computer in my office - same error message for the same article(s) when trying to save to my Zotero Standalone.
Report ID: 2031571210
PC info: Windows 7 Enterprise
Zotero standalone version: 47.0.0.0
browser: Chrome
URL of another article not working:
http://eds.b.ebscohost.com/ehost/detail/detail?vid=12&sid=a8b86392-9490-475f-85da-9b4398a5d695@sessionmgr101&hid=114&bdata=JnNpdGU9ZWhvc3QtbGl2ZSZzY29wZT1zaXRl#AN=18105664&db=aph
Do you mean Chrome version? In that case, this would be expected. Chrome 47 is outdated, unsafe, and no longer supported.
For the Chrome connector under 'manage extensions' it says "5.0.5" - can try to see if there is a more up-to-date version as well. However, I am dubious that this would be the cause of the problem, as the exact same issues are occurring on a different computer with different browsers with updated software.
----
Had a colleague try logging in and accessing EBSCOhost with her credentials and she received the same error message (using the same computer trying to save to my Zotero standalone)
JavaScript Error: "Same origin HTTP request redirected to a different origin not handled
which are coming from here. I should probably know more about this, but I haven't really looked into this code. AFAIK, these are some tricks and magic to make cross-origin/different protocol requests work properly (or to some extent at least, where possible).
I cannot reproduce this either behind ezproxy.
Regarding how EBSCO knows my connection to JHU, I first log on through the Johns Hopkins portal (https://my.jh.edu/), and from there I have access to the Johns Hopkins library page that directs me to various EBSCO databases
How about when you go through the JHU library to access EBSCO: go to www.library.jhu.edu/ pick out the database on the right and authenticate though the secure portal.
I'm suspecting the problem is that we can't handle whatever browser-based VPN solution JHU employs.
When I go through the JHU library site, I've already logged in to the Hopkins portal and I do not need to re-authenticate again. I've been using Zotero and accessing the databases this way for almost 2 years and today is the first day I've run into this issue. I haven't made any changes to my hardware or software so I have no idea what caused the issue to come about.
@adomasven I am definitely willing to help in any way I can, just let me know what I can do.
1. Wednesday, I could not save search results from EBSCO search. I got the message “An error occurred while saving this item. See Troubleshooting Translator Issues for more information”..
Then I got home, clicked to connect to the same EBSCO database, was shown our "KSU Proxy" login screen, and logged in with my KSU ID and PW. I then did the same search that I had run on campus and *was able to save search hits (references) from EBSCO to Zotero standalone. That is, I ran the same search I had used on campus (which does *not require *me to log in to search EBSCO).
2. Today (Friday) I repeated those two searches. On campus I got the same error message trying to save EBSCO results to Zotero. Then at *home I logged in to that EBSCO database using Proxy login and it all worked.
3. Here is general info that we have for students and faculty re: our Proxy connection at Kent State:
__________________________
How does KSU Proxy work?
The connection to KSU Proxy is coded within the links to databases, electronic journals, ebooks and media on the library’s web pages and in KentLINK. When you click on a link to an online resource, KSU Proxy checks whether your computer is on or off campus.
If you’re on campus, you’ll bypass KSU Proxy and be sent directly to the resource. If you’re off campus, you’ll be presented a Kent State University login page and prompted to enter your FlashLine username and password. Once entered, you’ll be linked to the resource.
_____________________________
Does this suggest what I might look for to talk to someone about my experience with EBSCO and Zotero ??
I am on a Mac OS 10.10.5 Yosemite, in Google Chrome Version 58.0.3029.110 (64-bit). Zotero standalone 4.0.29.15.
I have been doing ok with using Zotero plug in for Chrome to capture references from EBSCO databases (e.g. Academic Search Complete) until recently. Same thing using Safari Version 10.1 (10603.1.30.0.34).
Thanks again for any help you can give.
We recently had to move from supporting RefWorks on our campus to supporting alternatives. I have used Zotero for a number of years, and hope to continue. We are reliant on EBSCO for a large number of databases across disciplines, and I was/am to be involved in promoting transitioning to Zotero, etc. I am a librarian and so am used to looking for alternative sources for articles. But I am really hoping to get back to a workflow on campus that matches what it used to be....and what it still is when I connect from home. A puzzle.... Step at a time...
Thanks again for comments !
@adamsmith and @adomasven any updates?
@mgcoffee can you confirm that it is working for you?