Error message
Report ID: 387895806
Hello, my Zotero hasn't synced for a while, and I have a red exclamation point next to the sync. I am working on a big project and would be sad to lose anything--advice for next steps? Thanks very much!
Best,
Madeline
Hello, my Zotero hasn't synced for a while, and I have a red exclamation point next to the sync. I am working on a big project and would be sad to lose anything--advice for next steps? Thanks very much!
Best,
Madeline
"A file sync error occurred. Please try syncing again.
If you receive this message repeatedly, restart Firefox and/or your computer and try again. If you continue to receive the message, submit an error report and post the Report ID to a new thread in the Zotero Forums."
I did restart both Firefox and my computer. Any tips? Thanks for your response!
Best,
Madeline
I have the same problem ;/
I am still getting an error message. I use a MacBook Pro, and I don't think I use special security software...any way I can check this? Any further advice? My new Report ID is: 1039734610
Report ID: 1793700492
Debug ID: D1664505067
thanks!
Best,
Madeline
At the general About This Mac window, click on the “More Info” button
Select the “Storage” tab to see the disk storage overview and capacity summary
But that also doesn't have anything to do with freezing (which I suspect is what you mean, not "crashing") Firefox. It looks like your Zotero is repeatedly performing a full download of your data, which can temporarily freeze Firefox while it processes. If you let it go it will finish. If you force-quit Firefox, it will just keep happening.
In any case, I'd recommend going to the download page and installing Zotero Standalone and switching to the new Zotero Connector for Firefox, which won't affect Firefox while processing your data. (Syncing of larger libraries is also greatly improved in the upcoming Zotero 5.0.)