Zotero bibliography tool won't add to documents!

Alix Marschani
I have been very pleased with Zotero until now!
Since updating to windows 10 (with latest version of firefox)from windows 7 (using Standalone version) I have been unable to use the bibliography tool - I cannot add citations either to word documents which is my primary use for Zotero. I am able to add new journal articles to my collection for example, but cannot use individual articles to cite as in the old version on windows 7. I spoke to a pc engineer and he said 'it's not syncing with new version because you are no longer using a local version of zotero but it is cloud based now - go find specialist help'.
I would appreciate advice on what to do.
Thank you.
  • adomasven Zotero Team
    Are you using Standalone or the Firefox extension in Windows 10? You should make sure you have the Word plugin installed https://www.zotero.org/support/word_processor_plugin_installation
  • Alix Marschani
    Thank you for the response. I followed the link and installed plugin for firefox (not standalone) and no result as yet....

    This is my procedure:
    click on article in my library, then go to 'create bibliography from item' - then select Harvard, Bibliography, HTML, and a box comes up to advise me to save in my docs as 'untitled doc'. So I still cannot use the bibliography tool as on windows 7.It does not transfer.

    If this carries on I may have to switch to another system.

    If you know of any other way - or am I just missing the trick?
  • adomasven Zotero Team
    Thank you for the response. I followed the link and installed plugin for firefox (not standalone) and no result as yet....
    Okay, so you should now have a plugin toolbar in Word, which allows you to add citations as explained here https://www.zotero.org/support/word_processor_plugin_usage
  • Alix Marschani
    Thank you, this has been very helpful.

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