Zotero Toolbar does not appear!?

frankweber · October 16, 2015

Configuration:

OSX 10.9.5
Safari 7.1.8
Zotero SA 4.0.28.8
Word for Mac 2011 14.1.10

The Zotero-Toolbar does not appear in Word. Neither under the scroll-icon nor in the toolbar-menu.

This is what I tried:

1: >close word >> click on the reinstall Microsoft Word-Addin button in Zotero SA preferences. It all seemed to work perfectly, but the Zotero Toolbar still didn't appear

> Deinstall and reinstall Zotero SA from scratch - no effect.

A search for "zotero.dot" finds the file in >HD...Microsoft Office 2011 >Office>Start>Word>zotero.dot

I'm at my wits end. Do you have any ideas what I could try..?

adamsmith · October 16, 2015

See the "if you have a non-English version..." part here:
https://www.zotero.org/support/word_processor_plugin_troubleshooting#toolbar_does_not_appear_in_word_20042011_or_is_incompatible

lucbrunet · October 19, 2015

same for me after the latest update. in fact it works if you run macros but the toolbar is disabled.

adamsmith · October 19, 2015

@luc -- disabled or missing? And what exactly do you mean by disabled?

lucbrunet · October 19, 2015

I mean:
-macros are still working if you run them from macro dialog
-The graphic widget is not displayed anymore

adamsmith · October 19, 2015

OK, thanks -- I don't have a good idea on troubleshooting right now--this is something Simon needs to look at, possibly related to a recent Word for Mac security update--but note that you can assign keyboard shortcuts to macros to be able to use Zotero while this isn't working otherwise.

lucbrunet · October 19, 2015

Yes, some office apps stopped working after El Capitan update. MS made 2 updates to fix it. Now it works but maybe it interacts with the widget. Does it use java? because I have a java alert.

adamsmith · October 19, 2015

no Java in the Word add-ons, no. Only in the LibreOffice ones.