Saved item not appearing in library
Hi
I've installed the Zotero standalone version 4.0.26.4 with the browser extension for Firefox, on a Windows OS. When I try to save items to my library using the icon in the address bar (either PubMed entries or webpages - eg http://www.ncbi.nlm.nih.gov/pubmed/25815273), I get a message in the bottom right of the screen saying 'Saving to my library' along with the name of what I'm trying to save. But it doesn't appear in the library (either in the Standalone version or online, even after I've synched. I think I'm saving in connector mode, as when I click on the 'Z' icon in Firefox to the right of the address and search bars, Zotero standalone pops up. I've tried going through the instructions on the 'Troubleshooting issues with Zotero translators' page but I can't work out how to fix it.
Thanks
Sarah
I've installed the Zotero standalone version 4.0.26.4 with the browser extension for Firefox, on a Windows OS. When I try to save items to my library using the icon in the address bar (either PubMed entries or webpages - eg http://www.ncbi.nlm.nih.gov/pubmed/25815273), I get a message in the bottom right of the screen saying 'Saving to my library' along with the name of what I'm trying to save. But it doesn't appear in the library (either in the Standalone version or online, even after I've synched. I think I'm saving in connector mode, as when I click on the 'Z' icon in Firefox to the right of the address and search bars, Zotero standalone pops up. I've tried going through the instructions on the 'Troubleshooting issues with Zotero translators' page but I can't work out how to fix it.
Thanks
Sarah
https://www.zotero.org/support/kb/sharing_data_directory
If I have got Zotero for Firefox I don't know how to open it to change the data directory location. When I click on the 'Z' icon in Firefox it just opens the standalone version, not Zotero for Firefox.
Also, from the section under 'How do I know if my data directories are shared?' it looks like they are already shared (as clicking on the Zotero icon makes the standalone version pop up).
Thanks
I then followed the steps in the link you posted above to copy the data directory location in Zotero standalone to the one for Zotero for Firefox, and restarted Firefox. But then I had the same issue when I opened Standalone and tried saving something - it didn't appear in any of my libraries. It only seems to work when I have Zotero for Firefox open. (Though when I do this it does then appear in the library in Zotero standalone.)
You've looked in My Library, sorted by "Date Added" to make sure you're not just overlooking the item?
Also, could you generate real time debug output from Firefox for importing one item with standalone open and email it to support@zotero.org https://www.zotero.org/support/debug_output#real-time_debug_output