I think any one who reads Adam Smith's comment will agreed that he was unprofessional.
The second problem is some of those files failed to open. The diagnosis reads, "The attached files cannot be found. It may have been moved or deleted out of Zotero."
What words in my posting revealed that I am not a native of the American language?
Wed, 23 May 2012 11:45:03 -0400Support Team,Below My Library's webpage is the total number of files that have been attached. Now, only the first twenty-five files and the last ten files are revealed when I pressed the next or previous tab. What happened to files listed from twenty-six to fifty?Now, the Zotero 3.0.3 toolbar- downloaded as a plugin- with Firefox shows all sixty files as a abode reader PDF file attachment. The second problem is some of those files failed to open. The diagnosis reads, "The attached files cannot be found. It may have been moved or deleted out of Zotero." The files that show that error are shown in My Library's webpage, however. Many of the files listed from one to twenty-five and fifty-one to sixty support the error. On the other hand, some of those files are found and it can open. If I disable Zotero 3.0.3, I am uncertain what will happen to all sixty files stored in the Zotero's toolbar. The files are backup in My Library's webpage, so what can be recommended? Also, how will your support team assured me that files twenty-six to fifty will reappeared in My Library's webpage, as well as in Zotero's toolbar when I re-download Zotero 3.0.3? Thanks in Advanced.---Wed, 23 May 2012 20:21:44 -0400Adam Smith,Thank you for taking the time to review a concern that I have with using Zotero.While you attempt to offer an advice, it was not helpful. Let me restate it directly: I cannot open many of my PDF files.Also,I surely think that your colleagues at Zotero.com, as well as hundreds of academic professions who support Zotero would not appreciate such an unprofessional response. I will definitely passed on this experience to my colleagues.Please refer to my first comment if more details are needed.---Wed, 23 May 2012 21:27:09 -0400I think any one who reads Adam Smith's comment will agreed that he was unprofessional. His last statement in the post was unprofessionally stated. Why would a professional attempted to fix a problem by making a reference to the language of the text? What I have written is clearly stated. I have read other forums, in which some of Zotero's members have written their problems in incomplete sentences, and none of the support team have responded in the manner as Adam Smith has responded to my concern. He was unprofessional!Any how, Aurimas, you have not offered any advice to fix my problem, a problem that concern important files.Let me start over: I have sixty files saved in my online Library account. When I pressed the tabs to search through the files, only 1-25 and 51-60 is recognized. However, all sixty files are present in my toolbar. The problem is, I cannot open many of my files.Please offer an advice to fix the problem. In the meantime, I have uncovered similar forums that addressed the exact concern.---Wed, 23 May 2012 23:07:28 -0400Smith and Stillman,What words in my posting revealed that I am not a native of the American language?Smith made a bias comment regarding my posting. If either of you can point out to any sentences that suggest I speak French or Spanish or to which sentences are unclear,then my observation was a mistake.The point is, Smith is wrong and needs to admit to his unprofessional behavior. And, the fact that he volunteer his time does not excuse him from writing what ever thoughts come to mind.As I have emphasized in a previous posting, I have read other postings in which some of Zotero's members have written their concerns in incomplete sentences; yet I am been address as "Beyond that, I have a hard time following what you write - if English is not your native language, what is, it might be easier for us if you write in your own language - we can cover German, French, Spanish, Portuguese, Italian, Dutch, and if need be Russian and Japanese."If any observer read Smiths' response to my posting, he or she will agree that Smith could have written an understanding response. Not all users of Zotero are familiar with the precise language of Zotero's technology; as a result, he or she should not be prejudged.Thus, just take my observation as a lesson learned.Now, regarding the link http://www.zotero.org/support/kb/files_not_syncing, I have read the article. However, it has not help repair the problem that I am experiencing with opening all files. Provide another solution, please.---Wed, 23 May 2012 23:34:12 -0400Debug output has been sent to the Zotero server.The Debug ID is D235423022.---Thu, 24 May 2012 00:35:12 -0400When I pressed the link provided, I am able to recognize files twenty-six to fifty. However, when I press the previous tab, and then I press the last tab, I no longer recognized files twenty-six to fifty.Again, the Debug ID is D2070208008. As well as, I cannot open all files. I need a better solution, please.