can't save anything from website

sansan715

Your error report has been submitted.

Report ID: 416032335([JavaScript Error: "TypeError: Cannot read properties of undefined (reading '9')
at Object.injectScripts (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:327:45)
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:266:36"]

[JavaScript Error: "TypeError: Cannot read properties of undefined (reading '31')
at Object.injectScripts (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:327:45)
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:266:36"])

dstillman

We'd need an example URL in order to to help you.

If you're having trouble across multiple websites, see Troubleshooting Problems Saving to Zotero.

sansan715

https://pubs-acs-org.inc.bib.cnrs.fr/doi/10.1021/jacs.9b00083?ref=vi_sustainable-polymers@dstillman

dstillman

Zotero saves successfully from there (the unproxied version) for me, including the PDF. See the troubleshooting page linked above.

sansan715

I almost try everything. Zotero, connector, is the newest. i don't know what i should do

dstillman

If you want help from us, you need to follow everything on that page.

sansan715

1.i am sure i have the zotero connector.
2.have access to the website
3.reloading the webpage several times
4.already restart browser several times
5.i open zotero program
6.zotero connector is the newest
7.the browser is newest
8.zotero version is latest
9 and 13 Translators issure, i try reset translator
10.show "have access to this site"
11.Allow this extension to read and change all your data on websites you visit: on all sites.
and i donnot know how to set cookies.
12. unstall and install several times, even restart the computer
thanks in advance, maybe only 11,the cookies, i donot know....

dstillman

You didn't finish the steps.

dstillman

And you didn't do 12 in its entirety.

sansan715

14. i ask help here......

sansan715

chould you please tell me which one i miss...

dstillman

You need to read the page and do what it says.

sansan715

yes , i do, and also put. include i remove all extension only keep zotero

sansan715

now the onlyi donot understand is the cookies. could you please explain how to do that?

dstillman

14. If none of these solutions solve your problem, we'll need additional information to further debug your issue. Please create a new thread in the Zotero Forums — or use your existing thread if you've already created one — and provide the following:

- The exact URL of a page that isn't working (even if none are)
- A Debug ID from the Zotero Connector for reloading the page and attempt to save or, if you're only getting a webpage icon, for reloading the page.
- What it says in the popup when you try to save (e.g., “Saving to My Library” or “Saving to zotero.org”)
- The name of the translator from step 10, if applicable