Zotero Not Opening on MacOS Monterey (12.3 beta)

brandonmwong

I'm running into a problem similar to the one described in this discussion: https://forums.zotero.org/discussion/98406/zotero-will-not-open-mac-os-monterey

I tried to open up Zotero (not sure what version I was on) for the first time in a while, and the icon would not pop up into my hot bar. I tried restarting my computer, but ended up running into the same issue. As such, I tried reinstalling (v. 6.0.13), and similarly to the above discussion, the app would initially pop into the hot bar and bounce several times before vanishing. After that, I tried to uninstall and reinstall the current beta (v. 6.0.14), but that has yielded the same result.

I've been trying to follow the "reporting problems" protocol, and this is the output from my attempt to launch Zotero from the terminal:

bdawg@Brandons-MacBook-Pro-3 ~ % /Applications/Zotero.app/Contents/MacOS/zotero -jsconsole

XPCOMGlueLoad error for file /Applications/Zotero.app/Contents/MacOS/XUL:
dlopen(/Applications/Zotero.app/Contents/MacOS/XUL, 0x0109): Library not loaded: /usr/local/opt/llvm@7/lib/libc++.1.dylib
Referenced from: /Applications/Zotero.app/Contents/MacOS/XUL
Reason: tried: '/usr/local/opt/llvm@7/lib/libc++.1.dylib' (no such file)
Couldn't load XPCOM.

Please let me know if there's any other information that would be helpful to have!

Thank you so much!!!

dstillman

This was an accidental regression in July for an issue that affected a small number of users, but are you really running the 12.3 Beta? That's outdated, and you'd really want to update to a current version of macOS.

In any case, this should be fixed in the latest Zotero beta. Can you install that and confirm that it fixes the problem for you?

brandonmwong

I just installed and it is back up and running. Thanks so much! I will be sure to update MacOS as well. Thanks again!