Problems running WORD processor on institutional PC (Office 365)
Dear ZOTERO community,
I sincerely hope someone can help with troubleshooting:
I have joined a new university and received a new institutional PC (Office 365) on which I am a local admin. I could install the ZOTERO standalone client and the browser extensions, and both the client and the extensions work.
However, the WORD processor does not show up. I have gone through the troubleshooting info in the ZOTERO documentation already but cannot find the problem. In the ZOTERO client, all the settings are correct, and I can also see that there is the correct ZOTERO add-on when I check the WORD settings. But the ZOTERO buttons simply do not show up in the Windows task bar.
My university only supports Endnote, which is why I am wondering if there is any institutional default set-up that might hinder ZOTERO.
I have worked for different universities in the past but never encountered any issues installing ZOTERO on their PCs, so I would welcome feedback from people who have encountered problems with Office 365.
Thanks so much!
I sincerely hope someone can help with troubleshooting:
I have joined a new university and received a new institutional PC (Office 365) on which I am a local admin. I could install the ZOTERO standalone client and the browser extensions, and both the client and the extensions work.
However, the WORD processor does not show up. I have gone through the troubleshooting info in the ZOTERO documentation already but cannot find the problem. In the ZOTERO client, all the settings are correct, and I can also see that there is the correct ZOTERO add-on when I check the WORD settings. But the ZOTERO buttons simply do not show up in the Windows task bar.
My university only supports Endnote, which is why I am wondering if there is any institutional default set-up that might hinder ZOTERO.
I have worked for different universities in the past but never encountered any issues installing ZOTERO on their PCs, so I would welcome feedback from people who have encountered problems with Office 365.
Thanks so much!
When you say "I can also see that there is the correct ZOTERO add-on when I check the WORD settings", what are you referring to? Do you see Zotero.dotm in Templates and Add-ins? Is it checked?