Upgrade StorageID：106086373 Zotero Integration Error, Zotero experienced an error updating your document
Reprot ID：106086373
Dear administrator,
Zotero reported an error when I used it to insert a citation in Word(for mac)—Zotero Integration Error, Zotero experienced an error updating your document.
What has been done:
1. reinstall word process
2. Reinstall zotero and word
3. Change the system user name to English
Exception: I found zotero can be used normally in Google docs, but cannot be used in word（for mac)
Zotero version ：5.0.96.3, word version ：16.52, and the computer ：Macos big sur 11.5.2 M1 system
This situation has seriously affected my ability to use zotero, and I am looking forward to solving it. Thank you!
Dear administrator,
Zotero reported an error when I used it to insert a citation in Word(for mac)—Zotero Integration Error, Zotero experienced an error updating your document.
What has been done:
1. reinstall word process
2. Reinstall zotero and word
3. Change the system user name to English
Exception: I found zotero can be used normally in Google docs, but cannot be used in word（for mac)
Zotero version ：5.0.96.3, word version ：16.52, and the computer ：Macos big sur 11.5.2 M1 system
This situation has seriously affected my ability to use zotero, and I am looking forward to solving it. Thank you!
I've already tried this steps:
1.Disabled the Track Changes feature in Word；
2.I didn't copy a citation to a caption.
3.Copying text and documents is invalid, in fact, I have not successfully inserted a citation after downloading zotero.
4.Manually Installed the Zotero Word Processor Plugin.
All of them are useless，so sad.
Factly, my question is that I never can insert a Zotero citation in a new empty document successfully. The error is "Zotero Integration Error, Zotero experienced an error updating your document". But I didn’t find the solution for my question in https://www.zotero.org/support/word_processor_plugin_troubleshooting. My Zotero toolbar can appear in word, the plugin can respond, but when I selected the citation to insert, and then clicked OK, the error reported.
Thank you again for your reply sincerely！I really want to use Zotero successfully.
Has the Word plugin ever worked on this computer?
Yes, the Endnote plugin can work normally in word in my computer, but Zotero plugin can't.
You can also try removing the EndNote plugin from Word. Some people have reported problems while that's installed, though I have no idea why that would interfere with the Zotero plugin.
There are no known issues with Zotero on M1 Macs.
The EndNote plugin is removed from Word.
Then I restarted my computer, and the error is also reported.
I am desperate. I first asked my friends who used it together on the internet, and then came here to ask the administrators. All is useless. It seems that I am doomed to be unable to use Zotero.
Whatever, thank you finally.
The note is[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1708.) @[activate:document.m:140]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 431}]