Report ID: 43108449

edited 7 days ago
When I open Zotero, I get the message that Zotero is unable to load translators and styles.

I've checked data base integrity and it is fine. I've reset styles and translators and restarted my computer, and I still get the error.

I don't know specifically which file permissions to check, but if it helps, here's the /Zotero folder:

stoebel@dhcp-36-105 ~ % ls -l Zotero
total 574632
drwx------ 6 stoebel staff 192 Jan 14 2020 locate
drwxr-xr-x 3 stoebel staff 96 Mar 10 08:43 logs
-rwxr-xr-x@ 1 stoebel staff 1599104 Apr 13 2015 pdfinfo-MacIntel
-rw-r--r--@ 1 stoebel staff 4 Apr 13 2015 pdfinfo-MacIntel.version
-rwxr-xr-x@ 1 stoebel staff 135 Apr 13 2015 pdfinfo.sh
-rwxr-xr-x@ 1 stoebel staff 1709232 Apr 13 2015 pdftotext-MacIntel
-rw-r--r--@ 1 stoebel staff 4 Apr 13 2015 pdftotext-MacIntel.version
drwx------ 3 stoebel staff 96 Jun 9 15:16 pipes
drwxr-xr-x 1315 stoebel staff 42080 Jun 2 09:42 storage
drwxr-xr-x 2 stoebel staff 64 Jun 9 15:06 styles
drwxr-xr-x 540 stoebel staff 17280 Jun 9 14:42 translators
-rw-r--r-- 1 stoebel staff 87425024 Jun 9 15:16 zotero.sqlite
-rw-r--r-- 1 stoebel staff 426600 Jun 9 15:16 zotero.sqlite-journal
-rw-r--r-- 1 stoebel staff 91455488 May 24 08:21 zotero.sqlite.1.bak
-rw-r--r-- 1 stoebel staff 91713536 May 25 09:04 zotero.sqlite.bak
-rw-r--r-- 1 stoebel staff 9269248 Jul 2 2012 zotero.sqlite.damaged

Any help you can provide would be most welcome!
  • [JavaScript Error: "Unix error 2 during operation stat on file /Users/[…]/Zotero/translators/DOI Content Negotiation.js (No such file or directory)" {file: "(unknown module)" line: 0}]
    Can you provide a Debug ID (different from a Report ID) for Zotero startup through that error, using the "Restart with Logging Enabled…" option?
  • Sure thing- it is D630856511
  • Not sure what's going on there. If you delete the 'translators' folder in your Zotero data directory altogether and restart Zotero, does this still happen?
  • That seems to have fixed it. Thanks! I'll report back if there are any unanticipated problems I can't fix.

    Really appreciate the work you do for the community.
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