The PC software suddenly fails to open

yaya121330

Prompt "wrong", but has been unable to open

dstillman

Prompt "wrong"

Not sure what you mean by this, but if you're using the Better BibTeX plugin, it's this: https://forums.zotero.org/discussion/comment/383890/#Comment_383890

If that's not what you're referring to, we'll need you to say exactly what you're seeing on screen.

yaya121330

I opened the Zotero and the page says, "something's wrong. Please restart Zotero. "You can submit this error by selecting 'report software defect...' from the help menu. So far, Zotero has been restarted many times, but it still can't be used.

dstillman

Can you provide a Report ID?

Again, though, if you're using the Better BibTeX plugin, that's the problem, and you should see the linked thread.

yaya121330

ID：1152775091
I'm not sure if this problem is caused by better BibTex plugin

dstillman

Yes, it is. See that thread.