Freezes and crashes when I try to add a citation to word
When I try to add a citation to a document it freezes and crashes. Or it says that it cannot connect with the word plugin or Zotero and that I should check troubleshooting. I have gone through several steps to fix this such as restarting both word and Zotero, I have uninstalled Zotero and reinstalled it along with the word plug-in manually. I deleted the extension.ion or something like that. I don't know how to check if there are duplicate Zoteros somewhere on my computer, which I saw some posts refer to. I've been working on this document for about a year and it has many citations from Zotero in it. When I open a blank page Zotero works. However, when I copy and paste all my work to a fresh document it still freezes.