Freezes and crashes when I try to add a citation to word
When I try to add a citation to a document it freezes and crashes. Or it says that it cannot connect with the word plugin or Zotero and that I should check troubleshooting. I have gone through several steps to fix this such as restarting both word and Zotero, I have uninstalled Zotero and reinstalled it along with the word plug-in manually. I deleted the extension.ion or something like that. I don't know how to check if there are duplicate Zoteros somewhere on my computer, which I saw some posts refer to. I've been working on this document for about a year and it has many citations from Zotero in it. When I open a blank page Zotero works. However, when I copy and paste all my work to a fresh document it still freezes.
Can you provide a Report ID from Zotero?
If a new document works but an existing one doesn't, see Troubleshooting Errors in Word Processor Documents.
The last step on the linked page explains how to quickly cut down the document to identify the problem. Unless it still happens if you delete the full contents of the copied document, that step is relevant.
You don't need to unlink your document.
I'm using word on Microsoft 10. Not sure what you mean by exact.
Thanks, I will try the trial and error method described.
Thanks.
For future reference, if anyone else has this problem, I just unlinked the citations and then I was able to add more without a problem. I will just manually combine my bibliography at the end. Not a perfect solution, but works when you don't have time to do trial and error when it keeps crashing.
Thanks anyway! I appreciate the suggestions!