Zotero Standalone

I just got a new computer and keep getting a "file is corrupt" message when trying to download either v4 or v5 of the standalone. Any thoughts? I have tried via Chrome, Firefox, and Edge.

Love the standalone.
  • Could you run through what exactly you're doing and where you're getting the files from? You have to really dig around to find a v4 download link, so I'm concerned you're looking in the wrong place. You should download from https://www.zotero.org/download/
    If that's what you're doing, when are you getting the error message and what exactly does it say?
  • Yes, That is exactly where I have tried to download it from (the link to v4.0 is at the bottom of that left-hand box). When I click "run" I get the message: "Extraction failed" with further detail, " "file is corrupt." I have disabled all possible download blocking functions.
  • edited 19 days ago
    It's something on your computer. The file is fine.

    You'll have to figure out what on your system is causing this — that's not something we'd have any way of helping with.

    Ignore Zotero 4.0 — that's over three years old and not something you want to be running.
  • edited 19 days ago
    (It may help to take a screenshot of what you're seeing, upload it somewhere (e.g., Dropbox), and post a link here, though. Someone might have an idea.)
  • That would have been my theory, but it's a brand new computer ( perhaps the problem), I had two specialists from Dell try to do install it, including disabling several virus protectors. One of the few programs I really wanted to install.
  • I mean, Zotero obviously works for the vast majority of people, so by definition it's something on your computer that's different from everyone else's.

    Again, if you show us a screenshot we might be able to say more.
  • What program does the "Extraction Failed" window belong to?

    You shouldn't be running anything in "compatibility mode". Zotero works perfectly fine with Windows 10.
  • And what exactly is happening before you see "Extraction Failed"?
  • LOL
    @dstillman, "I mean, Zotero obviously works for the vast majority of people, so by definition it's something on your computer that's different from everyone else's."

    That is word for word what I said to both guys from Dell. And they, of course, said the opposite.
  • Right from the suggested page to download. Hit "run", that is all. The compatibility mode was after the first fifteen failed attempts.

    I just straight up tried to run in from the download the first 14 times.
  • That is word for word what I said to both guys from Dell. And they, of course, said the opposite.
    They don't know what they're talking about. This isn't a Zotero problem.

    We've had two reports of this, ever, 10 years ago:

    https://forums.zotero.org/discussion/19959/zotero-windows-standalone-desktop-v-3-0-corrupted/p1

    https://forums.zotero.org/discussion/20591/standalone-cant-install-on-windows-7/p1

    They were both caused by some sort of download problem on the users' computers and fixed by redownloading.
  • I agree and said as much. It has always worked for me. I am so regretting this new computer.
  • Thank you. It was System Mechanic. Should have downloaded Zotero first.
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