Zotero Standalone

JAZear

I just got a new computer and keep getting a "file is corrupt" message when trying to download either v4 or v5 of the standalone. Any thoughts? I have tried via Chrome, Firefox, and Edge.

Love the standalone.

adamsmith

Could you run through what exactly you're doing and where you're getting the files from? You have to really dig around to find a v4 download link, so I'm concerned you're looking in the wrong place. You should download from https://www.zotero.org/download/
If that's what you're doing, when are you getting the error message and what exactly does it say?

JAZear

Yes, That is exactly where I have tried to download it from (the link to v4.0 is at the bottom of that left-hand box). When I click "run" I get the message: "Extraction failed" with further detail, " "file is corrupt." I have disabled all possible download blocking functions.

dstillman

It's something on your computer. The file is fine.

You'll have to figure out what on your system is causing this — that's not something we'd have any way of helping with.

Ignore Zotero 4.0 — that's over three years old and not something you want to be running.

dstillman

(It may help to take a screenshot of what you're seeing, upload it somewhere (e.g., Dropbox), and post a link here, though. Someone might have an idea.)

JAZear

That would have been my theory, but it's a brand new computer ( perhaps the problem), I had two specialists from Dell try to do install it, including disabling several virus protectors. One of the few programs I really wanted to install.

dstillman

I mean, Zotero obviously works for the vast majority of people, so by definition it's something on your computer that's different from everyone else's.

Again, if you show us a screenshot we might be able to say more.

JAZear

https://www.dropbox.com/s/v71ke2547yxypa5/Zotero fail.PNG?dl=0

dstillman

What program does the "Extraction Failed" window belong to?

You shouldn't be running anything in "compatibility mode". Zotero works perfectly fine with Windows 10.

dstillman

And what exactly is happening before you see "Extraction Failed"?

JAZear

LOL
@dstillman, "I mean, Zotero obviously works for the vast majority of people, so by definition it's something on your computer that's different from everyone else's."

That is word for word what I said to both guys from Dell. And they, of course, said the opposite.

JAZear

Right from the suggested page to download. Hit "run", that is all. The compatibility mode was after the first fifteen failed attempts.

I just straight up tried to run in from the download the first 14 times.

dstillman

That is word for word what I said to both guys from Dell. And they, of course, said the opposite.

They don't know what they're talking about. This isn't a Zotero problem.

We've had two reports of this, ever, 10 years ago:

https://forums.zotero.org/discussion/19959/zotero-windows-standalone-desktop-v-3-0-corrupted/p1

https://forums.zotero.org/discussion/20591/standalone-cant-install-on-windows-7/p1

They were both caused by some sort of download problem on the users' computers and fixed by redownloading.

JAZear

I agree and said as much. It has always worked for me. I am so regretting this new computer.

JAZear

Thank you. It was System Mechanic. Should have downloaded Zotero first.

rosills

I am having the same problem.
Very annoying and time consuming
What ever browser I use to down load I keep being told that zotero is corrupt.

JAZear

Briefly shutting down/ uninstalling my antivirus software and then installing Zotero worked for me.