Cannot put bibliography and set document preferences in my Word

CHIUCHUANG

Hi,
I'm having some problems with Zotero, my computer is macOS Catalina (10.15.7(19H2)), and my Word version is 16.42(20101102).

I can make citations, but when I press the Document Preferences or Bibliography button, It gives me a hint: "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?"

I've tried every tip on offer, but to no avail.

Would you like to help me?

dstillman

You need to follow the steps through to the end. You haven't done so, or you'd be providing more information.

https://www.zotero.org/support/kb/debugging_broken_documents

CHIUCHUANG

I have done these 10 steps but it still doesn't work. Problems are shown are my last post.

dstillman

Again, read to the end. We can't help you unless you provide the information requested there.

CHIUCHUANG

Okay, sorry about that. The report ID is 17022268

CHIUCHUANG

Also, my debug ID is 8QHFAC6I-euc

dstillman

[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[setTextRaw:field.m:460]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 230}]

It also asks for a document excerpt, assuming you don't get an error in a new document. If you get this in a new document as well, we'd need to know that.

CHIUCHUANG

Yes, the problems also occur in a new Word document.

adomasven

What are the full steps to reproduce the problem in a new document? We'd need to see an excerpt of the document where the Add/Edit Bibliography button fails.

CHIUCHUANG

Sorry, what does it mean by an excerpt of the document?

CHIUCHUANG

I think I have articulated that I can insert citations but when it comes to bibliography, It shows nothing but a troubleshooting.
The grey one shows: {ADDIN ZOTERO_BIBL{"uncited":[],"omitted":[]"custom":[]}CSL_BIBLIOGRAPHY}

adomasven

Follow step 10 https://www.zotero.org/support/kb/debugging_broken_documents

If this does not work in a new document, what are the steps to reproduce the issue in a new document? Which citation style are you using?