Creating a Bibliography on Zotero

Hi,
I am still having issues creating a bibliography using Zotero. I downloaded the Web Browser connector and then tried selecting "Store Copy of File" using the downloaded Zotero program, but did not have all the information from the document included. Is there another or correct version of the Web browser connector I can use or a reason why I was not able to get correct citations using the downloaded Zotero?
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