Can't extract annotations from GoodNotes 5 PDFs

Hi all,

I am new to Zotero and Zotfile and am working on setting up the system. I can import a PDF from my computer, send to my tablet, and import into GoodNotes 5 to annotate. After I am done, I export and replace the original file in my syncing folder. Then I go back to Zotero and Get From Tablet. An annotated file is made with the highlights. But when I try to extract the annotations I get a popup with a red x. I have tried it both with pdf.js and Poppler and neither work. I have confirmed that the text is able to be copied and pasted in both the original and annotated pdf. I would love any tips on how to troubleshoot this! Thanks!
Sign In or Register to comment.