Zotero Update disables Word plugin

Hi, I updated Zotero and my Word plugin disappeared - it was disabled. I've reinstalled it, followed the suggestions of copying the dotm file into the word folder and followed this. I am so stuck! https://forums.zotero.org/discussion/69325/problem-with-zotero-tab-in-word
I have uninstalled, re-installed and it still won't work. If I open the macros I can use it- but then I can't save my work. What else can I try?
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