Problem with Zotero tab in Word

dstillman

This discussion was created from comments split from: Help My Zotero No Longer Connects With Word.

ehupka

I have had the same issue and I'm a chrome user. I open Zotero and leave it running, then I open my document. Before I would have a Zotero tab with my Word tools in it, however that tab is now hidden. I clicked on where it used to be and found an unmarked Zotero tab, but when I click on the "add citation" button nothing happens. Zotero is still running, Word is otherwise behaving normally. I went through some recommended Zotero troubleshooting tasks and no resolution. 1. Turn off commenting, restart Word 2. Reinstall Zotero, restart Word, 3. Find the file to manually install the add-on (this was too hard for me to figure out, so I didn't complete this task). I have restarted the PC, still no changes. Zotero is non-functional, and I'm losing it. I'm trying to work on my thesis and Zotero has ALL MY MATERIALS. Please help!!

dstillman

Try reinstalling the Word plugin from the Cite pane of the Zotero preferences, with Word closed.

ehupka

Done, it did not fix the problem.

ehupka

I'm in Word 2016 if that matters.

Kirsty Escalante

I am also having issues inserting citations from Zotero into Word. This is extremely frustrating and could not come at a worse time as I have two 20-page papers due in the next few days!
Like ehupka, the Zotero tab no longer appears in my Word document, so there is no way for me to insert citations. I have tried all of Zotero's suggested troubleshoots, including reinstalling Zotero 5.0, reinstalling the Word add-in in Zotero's 'Cite' pane, and copying the Zotero.dotm into the Word start up file. I have also restarted Word, Zotero, and my computer a number of times. None of this has worked. Zotero.dotm appears in the Word 'Developer> Add-in' box, but this doesn't cause the zotero tab to reappear so I can insert citations.
Please help! This new update is a complete disaster!

dstillman

For both of you, what exact version of Word (not just the year)?

Kirsty Escalante

Mine is Version 15.14 (150911)

dstillman

Yeah, you want to update to 15.40. Your version is from September 2015.

https://forums.zotero.org/discussion/69296/add-in-tab-is-missing-in-mac-word-2016-after-update

ehupka

Microsoft Office Professional Plus, Word 2016 MSO (16.0.4549.1000) - 32bit

ehupka

Do you need any additional information dstillman?

adomasven

Go into Word Options -> Trust Centre and check your Macro Settings. In general, allowing macros from unsigned extensions should work (in the Trust Centre, under Add-ins), but if that doesn't do it, you should at least check "Disable macros with notification". After restarting Word you should get a notification asking to enable Macros, to which you should agree. That should make the tab appear and work.

Kirsty Escalante

Updating word worked for me. Thanks!

altrobert

This is Robert Alt in Buffalo, NY. My Zotero was working great, using Word and Firefox, then your program changed! When I reloaded the new software, my library was missing the last year and a half of my research. I am in the middle of my dissertation and am totally lost. Also, the Word connector is not working. Can anyone email or call me? I am in deep trouble and under a lot of pressure.
altrobert@hotmail.com

altrobert

thank you adomasven above, resetting the macro did help, but word connector does not find my library. How do I delete everything and start again?

adamsmith

@altrobert : this should help: https://www.zotero.org/support/kb/data_missing_after_zotero_5_upgrade

mwanner

Greetings, I also cannot access the Zotero tab in Word, and I have tried changing the macro settings in the Trust Center without any effect.

My Word version: (16.0.10827.20118) 32-bit

I also tried to reinstall the Word add-in multiple times with Word shut down.

I would greatly appreciate any help that you could offer.

Thank you.