Error messages
Hi,
A couple of things.
1. I received an error message when trying to refresh my zotero. It told me to give this error report on a discussion board. Report ID: 385520131.
2. I can't seem to sync my online library to the research assistant that is downloaded on my mac. Also for some reason now, the extension in my chrome browser won't save to zotero directly, just the online library. Every time I click the extension, it has me refresh my page multiple times until it finally saves to my online library.
3. For some reason, I can't search for articles in the zotero assistant that is downloaded on my computer. If I search for any title nothing pops up.
Thanks
A couple of things.
1. I received an error message when trying to refresh my zotero. It told me to give this error report on a discussion board. Report ID: 385520131.
2. I can't seem to sync my online library to the research assistant that is downloaded on my mac. Also for some reason now, the extension in my chrome browser won't save to zotero directly, just the online library. Every time I click the extension, it has me refresh my page multiple times until it finally saves to my online library.
3. For some reason, I can't search for articles in the zotero assistant that is downloaded on my computer. If I search for any title nothing pops up.
Thanks
Can you provide a Debug ID (different from a Report ID) for a sync attempt that produces this? What do you mean by "has me refresh my page multiple times"? In what way is it having you do that? What exactly are you doing? The search bar is just a filter — it filters the items list that's visible in the middle pane. If you're not syncing successfully and don't see your items locally in Zotero, the search bar won't do anything.
I have been trying to e-mail you because I have screenshots of what I am talking about, but the e-mail won't go through. Can you e-mail me again about this issue so I can try to reply.
Thanks
Tyra
1. By refresh, I mean the green arrow button that loops around in a circle in the top right-hand corner of zotero. When I pressed that button the zotero the error message occurred. That's the report ID number I gave you.
2. I don’t know what a debugID is. Where could I find this information?
3. When I press on the zotero connector in chrome this pops up occurs that says "reload this page to use this extension" with a blue reload button. I’ll reload the page, and try again and the same message will occur. After reloading 3 times, it will just save to the online library. I know this because it will say "saving to zotero.org"
4. I can’t seem to sync my online library with zotero.
5. In other research applications such as endnote, you can search online databases for research articles or books. Is that not a function with zotero?
Thanks
Tyra
There's an Add Item by Identifier button in Zotero that you can use to directly save items with identifiers such as DOIs and ISBNs.
The chrome issue happens on any page including this one, and even if I quit chrome and re-open it, it occurs. I have this version of chrome : Version 83.0.4103.61. When I tried to do the Report ID in Zotero Connector, it stated that HTTP request of https://www.zotero.org/repo/report reject with the status of 0
I am using the 5.0.87 version of Zotero and the 5.0.67 version of the zotero connector.
Something's certainly wrong with your Chrome installation if you can't even submit a Report ID. Disable any other Chrome extensions you have installed and try again.
It still wont let me submit a report ID. I don't know if this information is helpful, but in the box above submit a report ID there are a ton of javascript errors stating that "can't access contents of url", and after the url it says "extension manifest must request permission to access this host."
In the general tab of the connector it says that my zotero status is unavailbe, however when I go to the troubleshooting page (https://www.zotero.org/support/kb/connector_zotero_unavailable) and press the provided link http://127.0.0.1:23119/connector/ping. It says my connection is available.
And yes the issue still remains that my online library isn't syncing to Zotero