Report Error: ID 1983744749
Hello!
For the full report please see information below. I am having a 20 pages Word-Document using Mac. If i actualize the footnote, either the footnotes double themselves or I get the information that an error occurred.
The latter also appears if I try to insert a bibliography. I already tried to solve the problem with the troubleshooting techniques on your website but could not fix it.
Thanks for help!
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[prepareReadFieldCode:document.m:212]"]
[JavaScript Error: "Sie müssen den Cursor in einer Zotero-Zitation positionieren, um sie zu bearbeiten."]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[prepareReadFieldCode:document.m:212]"]
[JavaScript Error: "Field reference lost @[insertFieldRaw:document.m:1527]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 227}]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[setCode:field.m:668]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 227}]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[prepareReadFieldCode:document.m:212]"]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[cleanup:document.m:1096]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 227}]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[getText:field.m:637]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 227}]
[JavaScript Error: "TypeError: this.tagSelector is undefined" {file: "chrome://zotero/content/zoteroPane.js" line: 270}]
ZoteroPane 5.0.80, platform => MacIntel, oscpu => Intel Mac OS X 10.13, locale => de, appName => Zotero, appVersion => 5.0.80, extensions => Zotero Word for Mac Integration (5.0.24.SA.5.0.80, extension), Zotero LibreOffice Integration (5.0.20.SA.5.0.80, extension), Shockwave Flash (30.0.0.154, plugin)
For the full report please see information below. I am having a 20 pages Word-Document using Mac. If i actualize the footnote, either the footnotes double themselves or I get the information that an error occurred.
The latter also appears if I try to insert a bibliography. I already tried to solve the problem with the troubleshooting techniques on your website but could not fix it.
Thanks for help!
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[prepareReadFieldCode:document.m:212]"]
[JavaScript Error: "Sie müssen den Cursor in einer Zotero-Zitation positionieren, um sie zu bearbeiten."]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[prepareReadFieldCode:document.m:212]"]
[JavaScript Error: "Field reference lost @[insertFieldRaw:document.m:1527]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 227}]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[setCode:field.m:668]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 227}]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[prepareReadFieldCode:document.m:212]"]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[cleanup:document.m:1096]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 227}]
[JavaScript Error: "The operation couldn't be completed. (OSStatus error -1728.) @[getText:field.m:637]" {file: "file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js" line: 227}]
[JavaScript Error: "TypeError: this.tagSelector is undefined" {file: "chrome://zotero/content/zoteroPane.js" line: 270}]
ZoteroPane 5.0.80, platform => MacIntel, oscpu => Intel Mac OS X 10.13, locale => de, appName => Zotero, appVersion => 5.0.80, extensions => Zotero Word for Mac Integration (5.0.24.SA.5.0.80, extension), Zotero LibreOffice Integration (5.0.20.SA.5.0.80, extension), Shockwave Flash (30.0.0.154, plugin)
Assuming it works in a new document, the Debugging Broken Documents steps — and specifically the last step — will by definition either fix the problem or isolate a specific section of the document that triggers it.
Now, also in the new document where I no longer get the error sign, if I click on "Refresh", every footnote is then there twice, like this:
17 Martin Schaad, „Als Minister Lücke Bundeskanzler Ueb war“, Der Freitag, 10. August 2001, https://www.freitag.de/autoren/der-freitag/als-minister-lucke-bundeskanzler-ueb-war. Martin Schaad, „Als Minister Lücke Bundeskanzler Ueb war“, Der Freitag, 10. August 2001, https://www.freitag.de/autoren/der-freitag/als-minister-lucke-bundeskanzler-ueb-war.
This is caused by your Word Zotero plugin not updating properly. This bug came with Word 16.9 and was fixed in Zotero about 2 years ago. Unfortunately for some users the Word plugin does not update automatically and you did not get the bug fix.