Connector repeatedly needs to be enabled

dstillman · 2019-11-22T20:05:40+00:00

This discussion was created from comments split from: Zotero Connector doesn't save anything.

omokehinde fakorede · 2019-11-22T18:52:36+00:00

Hi
My zotero isnt saving any item from the web. Each time i go online to re-download the browser connector, it reads that 'it needs to be enabled'. I click on the yellow button to enable it but it still doesnt save any item. The zotero icon on the tool bar is permanently grey in colour. Sometimes, it justs simultaneously changes to pdf acrobat icon.
Pls help

dstillman · 2019-11-22T20:06:55+00:00

See Troubleshooting Translator Errors.

omokehinde fakorede · 2019-11-23T10:43:56+00:00

Thank you.

Ive tried the steps. Still not working

dstillman · 2019-11-23T18:51:46+00:00

What do you mean by "it needs to be enabled"? What's the full, exact message you see on screen? (Not that, presumably.) Where? What web browser? What yellow button? Can you provide a Report ID from the connector?